Member Services Director jobs in Santa Rosa, CA

GENERAL SUMMARY:

The Social Worker is responsible for ensuring that medically related emotional and social needs of the residents are met and maintained on an individual basis in accordance with polices and procedures and current Federal and State guidelines and regulations. This position serves as the certified Social Services Designee for the Health Center, Assisted Living and Memory Care.

Essential Job Duties:   

1. Develops a comprehensive social history and assessment of the resident that includes problems and strengths, special needs and preferences (social, religious and/or cultural) and the implications for the care plan.
2. Assists with the coordination of Health Center, Assisted Living and Memory Care admissions and assessments.
3. Assists the resident/family with the transition to the new environment, orients the resident/family to the facility, services, limitations and resident’s rights.
4. Participates in the development of the individual’s care plan including the goals and approaches for the Social Services component.
5. Attends scheduled care planning conferences, addressing particular issues of schedule, treatment and environment, and encourages residents and family ( as appropriate) to participate in care planning conferences. 
6. Ensures that any Advanced Directives are complete and maintained and placed in resident charts.
7. Completes all mandatory documentation in a timely (determined) fashion as established by applicable regulations.
8. Maintains confidentiality of all admission information and resident records following HIPPA and the community’s Code of Ethics.
9. Maintains regular and on-going relationship with family to discuss needs or concerns, mediates issues that may arise between resident/family/staff.
10. Coordinates discharges/transfers to ensure the appropriateness and continuity of care. Develops a comprehensive discharge plan in coordination with residents/families and multidisciplinary staff.
11. Provide/identify referral, agency and/or community resources to meet the needs of the resident/family.
12. Coordinate Support Groups, participates in policy decisions (as they affect resident life issues) and advocates for Residents Rights. 

Other Duties:

1. Educates staff about the Resident Bill of Rights and other in-service programs.
2. Coordinates transportation needs of the Health Center Residents
3. Provides back-up support for the Admissions Director on inquiries, tours, etc.  
4. Attends Health Center Leadership meetings (as appropriate) including Quality Assurance meetings, Care Conferences, Resident and Family Council meetings, etc.

HOSPITALITY FOCUS: 

Arbol Residences Santa Rosa Senior Living fully embraces a culture of hospitality.  To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

1. We greet residents, employees and guests warmly, by name and with a smile.
2. We treat everyone with courteous respect.
3. We strive to anticipate resident, employee and guest needs and act accordingly.
4. We listen and respond enthusiastically in a timely manner.
5. We hold ourselves and one another accountable.
6. We embrace and value our differences.
7. We make residents, employees and guests feel important.
8. We ask “Is there anything else I can do for you?”
9. We maintain high levels of professionalism, both in conduct and appearance, at all times.
10. We pay attention to details.