Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Scope of Responsibilities: Serve as a business leader responsible for the management, strategy, and execution of AristaCare services. Oversee operational projects in alignment with organizational goals. Devise and establish systems to support the implementation of strategies set by upper management and to analyze business requirements to determine organizational needs. Lead and direct the staff in the pharmacy division to meet all industry standards. Perform with President the planning, budgeting, analysis, development, and execution of the company budget. Responsible with President for the strategic growth of the organization.
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Compensation
$119,000-132,385.60 per year.
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.
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