Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Responsible for administration and supervision of the program. Supervises staff, and monitors statistical information. Represents program in the community, as requested. Responsible for planning, developing & evaluating program to meet overall organizational goals/objectives. Provides after hours coverage as appropriate and as indicated. Follows all PI, HR, budget, contract requirements pursuant to the daily operations related to program functioning. Ensures program maintains daily census pursuant to contract requirements. Demonstrates the knowledge and skills necessary to provide care appropriate to any age-related needs of the consumers served. Manages budgets and financial responsibilities for programs and ensures billing is completed weekly and followed up on. Prepares budget and monthly variance reports. On call duties. Develops crisis plans as needed. Provides 24/7 eyesight supervision of consumers. Responsible for ensuring case management duties are completed and compliant with regulations and policies.
This Stabilization and Assessment program serves children and youth who have Intellectual and Developmental Disabilities. Through assessment and therapeutic, behavioral and medical interventions, a multidisciplinary team works to stabilize each youth and help them transition back to their families or to a lower level of care. This structured program includes education and/or vocational training, community involvement, nursing, life skills and social skills training. Therapy is provided to both the youth and their family.
Hours:
Full time; some evening hours, on-call responsibilities.
Full time benefits include:
Education/Experience:
Master’s Degree with at least 3 years of experience with youth/adolescents required. Supervisory experience required.
Legacy Treatment Services is an Equal Opportunity Employer.
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