Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
ROLES AND RESPONSIBILITIES:
Under the general supervision of the Vice President of Member Engagement, the Associate Director of Member Engagement carries out activities to support and achieve strategic and operational goals related to chapter management, member engagement, recruitment, and retention activities.
CHAPTER MANAGEMENT:
Manages ATSSA chapters as assigned with the goal of growing chapter membership and participation and promoting a consistent experience for ATSSA members across the chapter network. Act as the main point of contact for chapter leadership and advocate the needs of the chapters to ATSSA national. Specific duties include but not limited to:
Educates chapter leadership and chapter participants on The ATSS Foundation. Promotes events and assists
RECRUITMENT AND RETENTION:
OTHER:
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
Education & Experience – A bachelor’s degree and five or more years of association membership experience. Substantial relevant experience may be substituted for a degree, member support experience, sales experience.
Skills and Knowledge – Well organized; detail-oriented; able to work independently and as part of a team; able to adapt to changing priorities under pressure; computer literate with a strong focus on MS Office including PowerPoint; professional oral, written, and interpersonal skills; the ability to analyze data to impact change, professional presentation and networking skills; knowledge of foundational membership components and practices.
Preferred Skills & Other:
Preferred Skills – Infrastructure safety experience and sales experience are strongly preferred.
Licenses – Valid motor vehicle operator’s license and the willingness/ability to use personal vehicle during employment.
Additional Notes
Organizational Relationships – Reports to and is supervised by the director of member engagement.
The American Traffic Safety Services Association is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.
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