Member Services Manager jobs in Ann Arbor, MI

Description

Central Conveyor Company (a member of the Tsubaki Group) is a turn-key Systems Integrator with a complete portfolio of conveyance solutions and products for the Automotive, Parcel & Logistics, and Warehouse & Distribution markets.

The Project Manager is responsible for managing company and customer interactions and expectations from pre-bid to project completion. 

Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description – other tasks may be assigned and expected to be performed.

• Provide the leadership necessary to ensure that all safety requirements are adhered to.
• Plan and direct project activities and establish priorities of project tasks.
• Provide training to newly hired Project Managers.
• Manage the progress and profitability of assigned projects.
• Manage multiple projects at a given time.
• Facilitate operating methods and procedures designed to improve quality and efficiency.
• Maintain and revise, as necessary, project schedules according to material availability, equipment failures and/or operations issues.
• Coordinate and schedule project work in accordance with delivery dates and abilities of the collaborating departments.
• Establish working relationships with internal customers to understand deliverables and modifications to product and equipment.
• Compile, store, and retrieve accurate project processes data. Interpret current and future needs, based on this data.
• Resolve project personnel concerns in a reasonable and timely fashion.
• Support the creation and development of the project team in order to facilitate successful metrics.
• Orchestrate all project management responsibilities in accordance with the organization’s policies and applicable laws.
• Coordinate with internal departments regarding project questions or design modifications.
• Ensure the highest level of safety and quality while operating on a demanding schedule and tight deadlines.
• Ensure the highest level of customer relations, on and off project sites.
• Resolve commercial matters involving contract, cost, and schedule.
• Oversee technical matters delegated to the Project Engineer or Engineering Team.
• Assist the Estimating Team with preparation of proposals and sales, when assigned.
• Review customer contracts, drawings, and specifications, and Central Conveyor’s proposal at start of a project.
• Organize and chair internal and customer kickoff meetings and publish minutes.
• Organize and chair internal and customer closeout meetings and publish productivity reports.
• Assist Operations departments and subcontractors in developing detailed schedules to ensure timely project completion.
• Create a quality assurance plan and manage the inspection program.
• Manage all commercial matters affecting contract, cost, or schedule.
• Review progress with responsible parties regularly to evaluate project schedules.
• Review and confirm that designs are as proposed by Central and satisfy the contract.
• Submit monthly progress reports to the customer, including updated schedule.
• Monitor and control budget allocations, schedule, and the forecasting of cost deviations.
• Process Change requests and contract reviews.
• Negotiate and write subcontracts and purchase requisitions, according to project budget and schedule.
• Manage subcontracts for compliance with schedules, specifications, and terms.
• Approve and process ABMs written by Engineering.
• Coordinate project start-up and commissioning for customer acceptance.
• Facilitate the required Central Conveyor validation documentation.
• Confirm customer satisfaction with system performance.
• Prepare listing and work with ESD for a proposal for the sale of spare parts.
• Coordinate customer training.
• Settle claims and negotiate final contract closeout.
• Represent Central Conveyor to facilitate warranty issues and promote future business.
• Ensure that all work is completed in compliance with Central Conveyor’s quality, safety, and environmental standards, and the work instructions.
• Comply with all regulatory requirements as dictated by various governing agencies.
• Complete other tasks or projects as assigned. 

Requirements

• Bachelor's Degree preferred.
• Minimum 5 years of industrial conveyor and field project management experience (automotive conveyors).
• Minimum 5 years working with industrial equipment in a construction environment.
• Minimum 3 years of experience with CAD systems.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to create and maintain schedules based on scope of work for various industrial construction projects.
• Personal commitment to safety.
• Comprehensive ability to review, update, maintain, and execute scope of work drawings and job plans.
• Knowledge and experience with equipment planning and support in a production environment, preferably with automotive conveyors.
• PMP certification preferred.
• Advanced time management, budgeting, and analytical skills required.
• Excellent attention to detail.
• Ability to foster and support an environment of strong teamwork.
• Maintains a strong commitment to safety, organizational goals, and objectives.
• Ability to work independently and collaboratively with a team.
• Excellent verbal and written skills with the ability to communicate with all levels of customers and employees.
• Maintains a high emphasis on excellent customer service.
• Ability to remain calm under pressure.
• Proficient in AutoCAD, Microsoft Office, and MS Project.
• QAD experience preferred.

U.S. Tsubaki offers a competitive compensation package, including health benefits effective on date of hire, generous 401(k) match and profit sharing, education reimbursement, and annual bonus potential.

Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability

CC22