Member Services Manager jobs in Antioch, CA

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Program Manager for our programs in Solano County.

About the role: The Program Manager will provide leadership, support, and oversight to a multidisciplinary team to assist adults and their families who are homeless and/or formerly homeless. This team will engage, and support participants maintaining housing /shelter placement, develop and execute housing stability plans and provide wraparound supportive services. Key responsibilities include supervision of staff and oversight of services delivery, close coordination with case management partners and budget and oversight of public contracts.

About the program: Abode Services in Solano operates homeless shelter services, an outreach team that provides an array of services to individuals experiencing homelessness who are living outside our shelters, case management support services with a Housing First lens, and housing location and stabilization services. The housing team works with both housed and homeless individuals to help them secure and maintain permanent housing. The housing team works hard to establish relationships with landlords, identify appropriate housing opportunities, and link clients to rental subsidies, housing vouchers, and other appropriate services (mental health, substance use, benefits, primary health, etc.) to secure and maintain stable housing.

Abode's Benefits and Perks:

• $75,000-$92,000/year DOE
• 100% Medical, Dental, Vision benefits coverage for employees
• 31 Paid Time Off / Holidays per year
• 403(b) Retirement Savings Plans with Employer Match & Contribution Programs
• Professional Development Trainings and Opportunities, All Staff Events
• Dynamic, mission-drive culture and supportive leadership

The Diverse Culture: 
We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.  

How You Make an Impact:

• Provide direct supervision to all Program staff and interns.   
• Provide regular and appropriate feedback including training, opportunities for professional growth, verbal, and written improvement plans when needed, and regular evaluations.   
• Ensure that all program staff under your leadership are meeting the goals as set forth in their program’s respective grants. 
• Coordinate training, schedules, caseloads, vacations, and assignments as part of program administration. 
• Provide support to staff when dealing with client crises, problem solving with managers on challenging participant situations, and develop on-going housing stability interventions with staff. 
• Build collaborative relationships with property management and on-site resident services staff if applicable. Advocate for participants housed at various sites as needed. 
• Supervise staff and provide feedback, coaching, training, and disciplinary action as needed. 
• Work with staff to ensure timely and accurate data entry is occurring.  
• Work with Data Specialists on reporting to funders and stakeholders on program activities.  
• Monitor Programs contracts to ensure maximization of funding and program deliverables are met and support with program audits.  
• Assist in developing policy and procedures and other aspects of programs.  
• Facilitate case conferencing and administrative meetings. 
• Assist in developing materials, assessment tools, job descriptions, and other program processes/documents/tools. 
• Other duties as assigned. 

How You Meet the Qualifications: 

• Bachelor's degree in psychology, Human Services, Social Work, Sociology, or related field and equivalent experience. 
• 3 years of professional experience in the human services, social work, or related field and demonstrated experience working collaboratively with low-income families.  
• 2 years of direct experience in the provision and supervision of services to individuals who are homeless and/or have extremely low incomes. 
• Use of personal vehicle and proof of a valid and current California Driver’s License and current insurance along with a clean DMV record required.  

COMPETENCIES: 

• Excellent verbal and written communication, organizational, and time management skills. 
• Strong analytical and problem-solving skills with meticulous attention to detail. 
• Ability to work well independently and collaboratively with teams. 
• Ability to interact effectively with a diverse population with multiple special needs, and be comfortable building successful collaborative relationships with participants, staff, property managers, and with the larger community and county systems while networking and building resources. 
• Deep understanding of the following evidence-based practices: Housing First, Motivational Interviewing, Harm Reduction, and Trauma Informed Care. 
• Understanding and practice of culturally sensitive components of direct service delivery through open dialogs and self-exploration with diverse groups. 
• Experienced in effectively intervening in crisis situations using de-escalation techniques.  
• Proficiency in Microsoft Office programs, systems, and platforms. 
• Ability to learn and use required mobile devices and business-related applications. 
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts. 

PHYSICAL REQUIREMENTS: 

• Communicating with others to exchange information; seeing to read a variety of materials.  
• Manual dexterity for use of keyboard, tools, controls; repetitive motion that may include the wrists, hands, and/or fingers. 
• Remaining in a stationary position, often standing, or sitting for prolonged periods, while at a desk or working on a computer.  
• Ability to drive and sit in a car for prolonged periods of time. 
• Ability to move between floors, ascending and descending stairs.  
• Light work that may include moving or lifting objects up to 25 pounds.  
• Ability to squat, bend at the waist, crouch, reach overhead and horizontally, and kneel.  

WORK CONDITIONS / ENVIRONMENT: 

• Must be able to work in a shared office environment with moderate to high noise level with frequent contact and interruption.  
• Multi-level buildings with stairs and/or ramps.  
• Some travel by car throughout the county region and surrounding areas.  

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.  

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace  

Notice: Abode Services values safety, wellness, and respect for each other and for those who we serve. Because of this commitment Abode Services is mandating that all employees be vaccinated effective September 30, 2021.