Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
FREE
Y Membership
Flexible
Schedule
Discounts on Y
programs and
Child Care
Internship
Credit/Work
Experience
Y Retirement
Savings Account
Supportive
Community
Inclusive Work
Environment
Share your enthusiasm and customer-focused work with our Members by providing timely and accurate
information to members and guests. Assist Member Services Director in creating and implementing member-
focused policies and procedures. Facilitate training while providing leadership to Member Services Associates.
Process accurate day to day operations such as registrations, sales, and refunds.
A fully completed Stevens Point Area
YMCA Employment Application is
required. Applications are available
at the Member Services desk or
online at www.spymca.org/jobs.
HOW TO APPLY:
The Stevens Point Area YMCA is an equal
opportunity employer functioning under an
Affirmative Action Plan.
WORK AT THE Y
Member Services
$10.17/hour
Qualifications:
Established history of positive customer service experience.
Skilled in use of Microsoft Office.
Proactive in seeking answers to member and guest inquiries.
Ability to thrive in a fast paced environment
Comfortable managing multiple tasks simultaneously
Strong communication skills, with a “listen-first” mentality
Willingness to help others – members, guests, and coworkers
Consistently displays our core values: Caring, Respect,
Responsibility, and Honesty.
STEVENS POINT AREA YMCA 1000 Division Street, Stevens Point, WI 54481 715.342.2980 www.spymca.org/jobs
PART-TIME
Part time or full time available. Shifts are flexible, with a goal of consistency.
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