Member Services Manager jobs in Asheville, NC

Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Member Benefits Specialist (MBS)
  • Association Member Benefits Advisors
  • Asheville, NC FULL_TIME
  • About Our Company
    Association Member Benefits Advisors (AMBA) is a national full-service insurance agency that provides much-needed insurance coverage to retired and active educators, police, firefighters, and state, city, and municipal workers. Our insurance agents help some of our most selfless servants secure the retirement they deserve. We work to protect the financial well-being of retirees while preserving the quality of life for them and the people they love.

    Over 400 associations across all 50 states exclusively endorse AMBA to provide benefits to their members. Some of these associations include the Texas Retired Teachers Association, Georgia Retired Educators Association, Illinois Retired Teachers Association, North Carolina Retired Governmental Employees Association, and the California Retired Teachers Association.

    • Through our exclusive endorsements, we gain direct access to their members, and our in-house Marketing team generates thousands of qualified leads that we provide to our agents at no cost.
    • Every advisor has their own aspirations, and you can achieve them here at AMBA with our proven systems and processes.
    • A structured setting for sales professionals with support systems and coaching, technology, and training at no cost to you.

    Your Day To Day

    • Since we generate the leads (at no cost), you spend your time where your passion is — meeting with prospective clients over Zoom.
    • Use a consultative approach to sell needs-based L&H insurance products to public service employees and help them choose benefits to secure their financial future.
    • The role will make 50 calls per day to members and policyholders to engage on additional benefit opportunities and handle inbound call volume as needed.
    • Provide a best-in-class member experience when answering questions regarding existing policies or other sales & service-related inquiries.
    • This is a virtual but full-time role (most Specialists work from 8 am to 5 pm EST).
    • We are seeking a licensed Life & Health Agent in the Eastern Time Zone to facilitate relationships with our clients in North Carolina and Florida. This role may require travel (less than 10%) during the year to attend chapter meetings of our Associations in those respective states.
    • All technology needed for the role will be provided to you.

    We Encourage You To Apply If You Have

    • Life and Health Insurance (any resident state, we will pay for any non-res states you will need)
    • Must live in Eastern Time Zone, but this is a remote/virtual role
    • An expert in Long Term Care solutions (5 years) to serve as a team SME
    • Strong phone presence and experience with making high-volume calls per day
    • Experience working with Salesforce.com or similar CRM
    • Enthusiasm for learning and ability to learn through virtual and in-person formats
    • Able to navigate efficiently within a variety of technology platforms
    • Motivated, results-driven, optimistic team builders with exceptional interpersonal skills
    • A commitment to excellence in all that you do.

    Perks & Comp

    • Compensation is via hourly pay and monthly bonuses. Target total compensation, upon meeting minimum requirements, is $50,000-$60,000 in the first year for average producing reps.
    • Medical benefits, dental, vision, life insurance, and long-term disability
    • 401K
    • PTO and employee holidays
    • Rapidly growing company with room for advancement. We promote from within.

    Other Details of the Job

    Hourly Rate: $14

    Schedule:

    8 hour shifts
    Monday to Friday

    #LI-JR1
  • 1 Month Ago

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Member Services Representative Floater
  • Self-Help Services Corp
  • Pisgah, NC FULL_TIME
  • WHO We Are: Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive ...
  • 1 Day Ago

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Dining Services - Manager in Training
  • Healthcare Services Group, Inc.
  • ARDEN, NC OTHER
  • Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have...
  • 4 Days Ago

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Environmental Services - Manager in Training
  • Healthcare Services Group, Inc.
  • ARDEN, NC OTHER
  • Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have...
  • 7 Days Ago

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Environmental Services - Manager in Training
  • Healthcare Services Group, Inc.
  • ARDEN, NC OTHER
  • Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have...
  • 7 Days Ago

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Dining Services District Manager
  • Healthcare Services Group, Inc.
  • Western, NC OTHER
  • Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have...
  • 28 Days Ago

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0 Member Services Manager jobs found in Asheville, NC area

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Sr. Consumer Loan Specialist - Sales Customer Service
  • Republic Finance
  • Asheville, NC
  • Overview and Responsibilities: Are you looking for a long-term opportunity with a growing financial services company tha...
  • 4/25/2024 12:00:00 AM

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Greeter
  • Buffalo Wild Wings
  • Asheville, NC
  • In most jobs, everyone doesnt spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings...
  • 4/24/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Healthon
  • Asheville, NC
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
  • 4/24/2024 12:00:00 AM

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ATTENDANT, CATERING (FULL-TIME) $1000 Sign on Bonus
  • Morrison Healthcare
  • Asheville, NC
  • **ATTENDANT, CATERING (FULL-TIME) $1000 Sign on Bonus** **Location**: Mission Hospital - 509 biltmore ave. Asheville, NC...
  • 4/24/2024 12:00:00 AM

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Bilingual French Customer Relationship Service Representative
  • Percepta
  • Asheville, NC
  • Our values are the heartbeat of our organization and we live, breathe, and play by them every day. Join our team as a Bi...
  • 4/23/2024 12:00:00 AM

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Luxury Customer Service Representative Supporting Jaguar Land Rover
  • Percepta, Llc
  • Asheville, NC
  • Job Description **Requisition Title** : Luxury Customer Service Representative Supporting Jaguar Land Rover ( 02UEA ) Ou...
  • 4/23/2024 12:00:00 AM

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Luxury Customer Service Representative
  • Percepta, Llc
  • Asheville, NC
  • Job Description **Requisition Title** : Luxury Customer Service Representative ( 02UEA ) we bring first-class service ac...
  • 4/23/2024 12:00:00 AM

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Customer Service Representative - Asheville
  • Scopeair
  • Asheville, NC
  • ** Customer Service Representative - Asheville** **Job Category****:** Branch Delivery **Requisition Number****:** CUSTO...
  • 4/23/2024 12:00:00 AM

Asheville is a city and the county seat of Buncombe County, North Carolina, United States. It is the largest city in Western North Carolina, and the 12th-most populous city in the U.S. state of North Carolina. The city's population was 89,121 according to 2016 estimates. It is the principal city in the four-county Asheville metropolitan area, with a population of 424,858 in 2010. Asheville is located in the Blue Ridge Mountains at the confluence of the Swannanoa River and the French Broad River. According to the United States Census Bureau, the city has a total area of 45.3 square miles (117....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Manager jobs
$79,266 to $105,745
Asheville, North Carolina area prices
were up 1.5% from a year ago

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Member Services Manager in Pittsburgh, PA
Coast Central Credit Union announced that Melissa Collins has been appointed Manager, Member Services of its Eureka Downtown location at 4th & F Streets, reporting to VP, Member Services Kristin Blair.
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