Member Services Manager jobs in Bergenfield, NJ

Why Xogene?

At Xogene, we believe work should be enjoyable, meaningful and promote work-life balance. Working with us means joining a vibrant community of like-minded individuals who are passionate about what they do. If you thrive in a fast-paced, innovative environment and want to be part of a global team that is shaping the future of clinical trial transparency services bolstered by our suite of modern and AI-powered technology products, we would love to hear from you. Make a difference and build a rewarding career with Xogene.

Position Overview

Offering a suite of transparency services, Xogene is a leader in innovative technologies and expert services to meet global clinical trial transparency. Combining deep transparency expertise with a modern technology stack, Xogene provides software solutions to automate tedious processes and track myriad studies, regulations and statuses. Our four unique technology solutions offer different ways to streamline and enhance various aspects of the trial process, including study design, patient recruitment, data collection, monitoring, and analysis. These technologies contribute to improving the efficiency, quality and participant experience in clinical trials.

As we continue to expand, we are seeking an experienced Project Manager to join our dynamic team and contribute to our ongoing growth and success. The Project Manager will be responsible for overseeing and delivering complex projects for our clients across various industries. You will drive project success by effectively managing timelines, budgets, resources, and stakeholders. The ideal candidate has a proven track record of successfully managing complex projects and possesses excellent leadership, communication, and problem-solving skills.

Key Responsibilities

• Develop and execute comprehensive project plans, including defining project scope, objectives, deliverables, timelines, and resource allocation.
• Coordinate and monitor project activities to ensure adherence to quality standards, deadlines, and budgetary constraints.
• Build strong relationships with clients, internal teams, and external stakeholders.
• Collaborate closely with clients to understand their requirements, address concerns, and provide regular project updates. Effectively manage and communicate project expectations to all stakeholders.
• Identify and manage project risks, issues, and changes. Implement mitigation strategies and contingency plans as needed.
• Lead and motivate cross-functional project teams, providing clear direction, guidance, and support.
• Contribute to the development and enhancement of project management methodologies, tools, and best practices. Seek opportunities for process improvement and efficiency gains to drive better project outcomes.

Qualifications and Experience

• Bachelor's degree in a relevant field; advanced degree or certification in project management is a plus.
• Experience in Life/Sciences industry a plus.
• Demonstrated ability to prioritize and manage multiple projects concurrently while meeting deadlines and budgets.
• Excellent leadership and team management skills, with the ability to motivate and inspire team members.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Proficiency in project management software and tools.
• PMP certification or related training desired but not mandatory.
• This is a remote position, but the candidate must be located in the New York, New Jersey, or Connecticut area and available for occasional in-person meetings.

Equal Opportunity Employer

Xogene is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Xogene are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex (including pregnancy), sexual orientation, national origin, age, disability, genetic information, gender identity, military service, or any other basis prohibited by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application process. Please contact us to discuss any accommodations you think you may need.