Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Description
We are looking to add to the team of professionals who work at one of our Cascadia Facilities. Cascadia has a mission of being a FORCE for Good, and this individual is a direct component in achieving success for one of our facilities. The responsibility of the Social Services Manager is to act as an advocate for the residents. The Social Services Manager protects vulnerable residents and ensure that their best interest is observed an helps them to find remedies to their situation. We are also willing to consider a Non-Licensed Clinical Social Worker.
Note: All employees of Cascadia Healthcare are required to submit and be cleared to work in the facility per each
state’s specific background check requirements prior to contact with patients/residents.
Essential Functions
Knowledge/Skills/Abilities
Requirements
Education
Licenses/Certification
Experience
0 Member Services Manager jobs found in Boise, ID area