Member Services Manager jobs in Boston, MA

Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Financial Services Operations Representative I, II, III
  • DST Asset Manager Solutions, Inc.
  • Quincy, MA FULL_TIME
  • SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000 employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services. Job Description Financial Services Operations Representative I, II and III (GIDS Core Processing) Hybrid Work Schedule: 8AM – 5PM EST - Our hybrid work model allows for a perfect balance between flexible work schedules and in-person team collaboration. This approach not only increases efficiency but also helps us to focus on achieving our critical goals, all while providing the best possible service to our clients. Training will be onsite for the first 4-6 weeks Monday – Friday 8am to 5pm EST (7am-4pm CST) with mandatory attendance to ensure you receive the best support and education to prepare you for your new role. Role Overview As a Financial Services Operations Representative, you will be providing transaction-processing services with a service orientated approach for our Mutual Fund clients. You will work as part of a team to provide proactive and innovative solutions with a high attention to detail and accuracy. This role will be primarily operational in nature; however, you will also have opportunity to interact with account holders while working to research and resolve open items. Our team members share a commitment to ongoing professional development and delivery of exceptional quality service. Why You Will Love It Here Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans Your Future: 401k Matching Program, Professional Development Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity Training: Hands-On, Team-Customized, including SS&C University Extra Perks: Discounts on fitness clubs, travel and more! What you will be doing Perform daily account activities to provide excellent service to our customers by processing financial service requests with efficiency and accuracy. After attending formal training, execute service requests, which include purchases, redemptions, transfers, exchanges, account maintenance and new account set-up. Meet and surpass quality and productivity objectives within current role; bringing a quality mindset to all aspects of the work. Review transactions for quality, ensuring the accuracy of the work entered; escalating areas of concern as needed for quality improvement purposes. Work collaboratively within a virtual environment to build and maintain strong relationships both internally and externally. On a daily basis, effectively communicate with advisors, shareholders, and the client over the phone in order to resolve complex issues or clarify incoming requests. Utilize internal and external resources to maintain a working knowledge of relevant account and industry trends. Coordinate and participate in special projects as assigned. Reps II and III will be reviewing and ensuring accuracy of work entered, providing coaching when needed and making recommendations for procedural changes. What You Will Bring Critical thinking skills with the ability to review and analyze information from multiple resources to make an educated decision; strong problem solving and resolution skills. Service related skill set with ability to maintain a strong attention to detail and accuracy. Demonstrated ability to meet deadlines, remain adaptable and flexible with change. Exceptional written and verbal communication skills. Demonstrated computer skills with the ability to navigate and toggle between multiple programs and internal resources simultaneously to perform daily functions. Self-motivation with demonstrated ability to work and collaborate in a virtual environment. High School Diploma or equivalent with 1-year work-related experience. Preference is given to candidates with prior financial services experience; specifically with operations transaction processing and/or phone related experience. 1-2 years business experience in customer support, customer service, or transfer agency roles required for Rep. II and III. Required Minimum Work-space and Internet Specifications: High speed internet with ability for wired connection within 50' of primary modem. Dedicated quiet work space in your home to attend training and work without distraction, background noise and/or interruption. Thank you for your interest in SS&C! To further explore this opportunity, please apply to start your application today! #LI-HYBRID #LI-JW3 Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000 employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
  • 1 Month Ago

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Member Services Manager
  • Victory Programs, Inc.
  • Boston, MA FULL_TIME
  • The Member Services Manager supports site operations of the Victory Connector, a harm reduction respite center for women and transgender individuals who use drugs. This includes maintenance of program...
  • 21 Days Ago

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Member Services Operations Manager
  • LV Staffing Associates Inc
  • Boston, MA FULL_TIME
  • Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Our client located in South Bost...
  • Just Posted

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Member Services
  • Planet Fitness
  • Boston, MA FULL_TIME
  • Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone® where a lasting, active lifestyle can be built. Th...
  • 3 Days Ago

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Employment Services Case Manager
  • Community Work Services
  • Boston, MA FULL_TIME
  • Are you ready for an exciting opportunity to make a real difference in people's lives? We are seeking a passionate and dedicated individual to join our team as a full-time Employment Services Case Man...
  • 19 Days Ago

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Health Services Care Manager
  • Mystic Valley Elder Services
  • Malden, MA FULL_TIME
  • Health Services Care Manager Are you looking for a meaningful job that can truly make a difference in someone's life, then come join the Mystic Valley Team! The Health Services Care Manager/Case Manag...
  • 8 Days Ago

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0 Member Services Manager jobs found in Boston, MA area

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Client Relationship Specialist
  • TransPerfect
  • Boston, MA
  • Who We Are: TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Toda...
  • 3/28/2024 12:00:00 AM

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Procurement Sourcing Manager - Legal Services
  • The Boston Consulting Group
  • Boston, MA
  • As a Procurement Sourcing Manager for Legal Services, you will work with the Enterprise Procurement & Payables (EP&P) te...
  • 3/28/2024 12:00:00 AM

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Store Customer Experience Coordinator - Roxbury
  • TD Bank Group
  • Boston, MA
  • We are working to deliver a legendary mobile experience. If your experience is less than optimal, please visit us on a d...
  • 3/28/2024 12:00:00 AM

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Customer Experience Associate - Dorchester, Ontario (22.5 hours/weekly)
  • Scotia
  • Boston, MA
  • Title: Customer Experience Associate - Dorchester, Ontario (22.5 hours/weekly) Requisition ID: 140991 Join a purpose dri...
  • 3/28/2024 12:00:00 AM

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Cybersecurity Operations Services Manager
  • Cabot Corporation
  • Boston, MA
  • Your Role at Cabot: The Cybersecurity Operations Manager will play a pivotal role in overseeing the engagement with our ...
  • 3/26/2024 12:00:00 AM

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Customer Support Representative (remote)
  • Newport Associates
  • Boston, MA
  • We're on the lookout for an outgoing individual to join our team as a Customer Support Representative! If you're passion...
  • 3/25/2024 12:00:00 AM

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Emergency Dept Patient Access Rep Per Diem available for Mon-Fri 7a-3:30p Weekdays
  • Boston Medical Center
  • Boston, MA
  • Position: Patient Access Representative Department: Emergency Department, Patient Access Schedule: Per Diem, Weekdays. P...
  • 3/25/2024 12:00:00 AM

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Patient Access Representative
  • Iconma LLC
  • Boston, MA
  • Handling inbound and outbound communications for Emergency registration. Handle patient inquiries, following-up with pat...
  • 3/24/2024 12:00:00 AM

Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The city's official elevation, as measured at Logan International Airport, is 19 ft (5.8 m) above sea level. The highest point in Boston is Bellevue Hill at 330 feet (100 m) above sea level, and the lowest point is at sea level. Situated onshore of the Atlantic Ocean, Boston is the only state capital in the contiguous United States with an oceanic shoreline. Boston is surrounded by the "Greater Boston" region and is contiguously bordered by the citi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Manager jobs
$96,940 to $129,321
Boston, Massachusetts area prices
were up 2.5% from a year ago

Member Services Manager in Utica, NY
Are you a new Yale Health member or thinking of becoming one? Visit our New Members page.
December 31, 2019
Member Services Manager in Monterey, CA
Select the box that says Not a Member yet? then complete the form and pay.
December 02, 2019
We work with 400 community groups providing a diverse volunteer work force needed to deliver their essential services.
February 15, 2020
Member Services Manager in Pittsburgh, PA
Coast Central Credit Union announced that Melissa Collins has been appointed Manager, Member Services of its Eureka Downtown location at 4th & F Streets, reporting to VP, Member Services Kristin Blair.
February 20, 2020