Member Services Manager jobs in Brockton, MA

Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Member Benefits Specialist (MBS)
  • Association Member Benefits Advisors
  • Brockton, MA FULL_TIME
  • About Our Company
    Association Member Benefits Advisors (AMBA) is a national full-service insurance agency that provides much-needed insurance coverage to retired and active educators, police, firefighters, and state, city, and municipal workers. Our insurance agents help some of our most selfless servants secure the retirement they deserve. We work to protect the financial well-being of retirees while preserving the quality of life for them and the people they love.

    Over 400 associations across all 50 states exclusively endorse AMBA to provide benefits to their members. Some of these associations include the Texas Retired Teachers Association, Georgia Retired Educators Association, Illinois Retired Teachers Association, North Carolina Retired Governmental Employees Association, and the California Retired Teachers Association.

    • Through our exclusive endorsements, we gain direct access to their members, and our in-house Marketing team generates thousands of qualified leads that we provide to our agents at no cost.
    • Every advisor has their own aspirations, and you can achieve them here at AMBA with our proven systems and processes.
    • A structured setting for sales professionals with support systems and coaching, technology, and training at no cost to you.

    Your Day To Day

    • Since we generate the leads (at no cost), you spend your time where your passion is — meeting with prospective clients over Zoom.
    • Use a consultative approach to sell needs-based L&H insurance products to public service employees and help them choose benefits to secure their financial future.
    • The role will make 50 calls per day to members and policyholders to engage on additional benefit opportunities and handle inbound call volume as needed.
    • Provide a best-in-class member experience when answering questions regarding existing policies or other sales & service-related inquiries.
    • This is a virtual but full-time role (most Specialists work from 8 am to 5 pm EST).
    • We are seeking a licensed Life & Health Agent in the Eastern Time Zone to facilitate relationships with our clients in North Carolina and Florida. This role may require travel (less than 10%) during the year to attend chapter meetings of our Associations in those respective states.
    • All technology needed for the role will be provided to you.

    We Encourage You To Apply If You Have

    • Life and Health Insurance (any resident state, we will pay for any non-res states you will need)
    • Must live in Eastern Time Zone, but this is a remote/virtual role
    • An expert in Long Term Care solutions (5 years) to serve as a team SME
    • Strong phone presence and experience with making high-volume calls per day
    • Experience working with Salesforce.com or similar CRM
    • Enthusiasm for learning and ability to learn through virtual and in-person formats
    • Able to navigate efficiently within a variety of technology platforms
    • Motivated, results-driven, optimistic team builders with exceptional interpersonal skills
    • A commitment to excellence in all that you do.

    Perks & Comp

    • Compensation is via hourly pay and monthly bonuses. Target total compensation, upon meeting minimum requirements, is $50,000-$60,000 in the first year for average producing reps.
    • Medical benefits, dental, vision, life insurance, and long-term disability
    • 401K
    • PTO and employee holidays
    • Rapidly growing company with room for advancement. We promote from within.

    Other Details of the Job

    Hourly Rate: $14

    Schedule:

    8 hour shifts
    Monday to Friday

    #LI-JR1
  • 1 Month Ago

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General Manager
  • General manager
  • Brockton, MA FULL_TIME
  • About Us We offers high quality cannabis products in a comfortable, welcoming, and modern environment. We focus on the complete customer experience, with agents that are specially trained to educate a...
  • 2 Days Ago

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ACCOUNT MANAGER, CLIENT SERVICES
  • BrightSpring Health Services
  • Brockton, MA FULL_TIME
  • ACCOUNT MANAGER, CLIENT SERVICES Job Locations US-MA-BROCKTON ID 2024-141704 Line of Business PharMerica Position Type Full-Time Pay Min USD $72,000.00/Yr. Pay Max USD $75,000.00/Yr. Our Company PharM...
  • 19 Days Ago

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Dining Services - Manager in Training
  • Healthcare Services Group, Inc.
  • BRAINTREE, MA OTHER
  • Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have...
  • 14 Days Ago

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Store Manager
  • Garage clothing-Store manager-Southshore-...
  • Braintree, MA FULL_TIME
  • Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top em...
  • 23 Days Ago

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Member Services Rep
  • Fitness Holdings North East LLC
  • Braintree, MA FULL_TIME
  • DescriptionAre you looking for a career opportunity in one of the fastest growing fitness clubs? Crunch Fitness is now accepting applications for qualified, professional, & career minded Member Servic...
  • 23 Days Ago

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0 Member Services Manager jobs found in Brockton, MA area

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Director of Field Services
  • Frank I. Rounds Company
  • Randolph, MA
  • Founded in 1936, The Frank I. Rounds Company is a well-established solutions-based sales and service provider to the com...
  • 4/26/2024 12:00:00 AM

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Membership Sales Representative
  • UPPERKUTS BOXING CLUB
  • Ashland, MA
  • Job Description Job Description COMPANY OVERVIEW Independently owned and operated, UpperKuts Boxing Club strives to serv...
  • 4/25/2024 12:00:00 AM

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Managing Partner/General Manager/Service Manager/Kitchen Manager
  • Texas Roadhouse
  • Brockton, MA
  • Job Description Job Description Texas Roadhouse Hiring: Managing Partner / General Manager / Service Manager / Kitchen M...
  • 4/24/2024 12:00:00 AM

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Front Desk Supervisor
  • Boys & Girls Club of Plymouth, Inc.
  • Plymouth, MA
  • Job Description Job Description FRONT DESK SPECIALIST The Boys & Girls Club of Plymouth is accepting applications for Fr...
  • 4/24/2024 12:00:00 AM

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Greeter
  • Walmart
  • South Easton, MA
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/24/2024 12:00:00 AM

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Steward Traveler Nurse - LTAC
  • IASIS Healthcare
  • Stoughton, MA
  • Steward Traveler Nurse - LTACClick Here to Apply OnlineJob DescriptionLocation: New England Sinai HospitalPosted Date: 1...
  • 4/23/2024 12:00:00 AM

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Director of Field Services
  • Frank I. Rounds Company
  • Randolph, MA
  • Founded in 1936, The Frank I. Rounds Company is a well-established solutions-based sales and service provider to the com...
  • 4/23/2024 12:00:00 AM

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Retail Service Specialist
  • O'Reilly Auto Parts
  • Rockland, MA
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 4/22/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 21.6 square miles (56 km2), of which 21.5 square miles (56 km2) is land and 0.1 square miles (0.26 km2) (0.56%) is water. Brockton is the 162nd largest city by land area in the Commonwealth, and the twelfth largest of the twenty-seven towns in Plymouth County. Brockton is bordered by Stoughton to the northwest, Avon to the north, Holbrook to the northeast, Abington to the northeast, Whitman and East Bridgewater to the southeast, West Bridgewater to the south, and Easton to the west. Brockton is approximately 25 miles s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Manager jobs
$94,188 to $125,651
Brockton, Massachusetts area prices
were up 1.6% from a year ago

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