Member Services Manager jobs in Chicago, IL
Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Member Services Manager jobs
- Operations Associate - Account Manager - 1871 Member Company
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Chicago, IL
FULL_TIME
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WHAT IS TUSK LOGISTICS
Tusk Logistics is a national network of regional parcel carriers, driving value for Shippers by reducing their dependence on legacy national parcel carriers like UPS and FedEx, and accelerating access to lower prices and faster deliveries. Tusk’s technology is the first of its kind, unlocking capacity and savings from regional carriers with one, easy to integrate connection and proactive support that enables shippers to anticipate and solve their customers’ delivery issues in near real time.
Tusk’s co-founders Ben and Adam have deep industry experience, with long recent tenures at eCommerce shipping/logistics leaders like Shippo, ShipBob, and Google Shopping. Tusk has raised a pre-seed funding round in 2022 and is currently a team of four, based in Chicago. We are remote-friendly and spend at least two days a week working in-person as a team.
THE ROLE
As an Ops Associate - Account Manager at Tusk, you’ll play a critical role in shaping and executing customer strategy and problem solving for our shippers. This includes onboarding new Shipping customers, managing our portfolio of live Shippers, and iterating, improving, and documenting the processes along the way. You’ll build strong relationships with each Shipper and understand their unique needs better than anyone else. With your technical aptitude, you’ll navigate various tools and softwares to not only solve problems for Shippers, but also to gain valuable insights that improve Tusk’s features, market position and revenue.
You can expect to:
- Work in close collaboration with Director of Operations, Annie
- Effectively onboard new customers while actively improving the playbook
- Own a portion of our current portfolio of live Shippers
- Maintain regular check-in calls to gather feedback and tackle problems with each Shipper
- Identify opportunities for expansion of Tusk’s services for our current shippers, increasing account value
- Troubleshoot client issues by coordinating with internal and external teams as necessary
- 22 Days Ago
- Digital Marketing Account Manager (SEO, PPC, & Hubspot) - 1871 Member Company
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Chicago, IL
FULL_TIME
- Are you an experienced online marketer? Do you have agency-side experience working with clients' online marketing campaigns? Are you looking for an exciting new opportunity with a growing digital mark...
- 1 Month Ago
- 1871 Member Company
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Chicago, IL
FULL_TIME
- Are you an experienced online marketer? Do you have agency-side experience working with clients' online marketing campaigns? Are you looking for an exciting new opportunity with a growing digital mark...
- 1 Month Ago
- 1871 Member Company
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Chicago, IL
PART_TIME
- As the Chief Technology Officer (CTO) at TexChange Unbrokered, you'll play a pivotal role in shaping the technological future of our platform. You will lead our tech initiatives, drive innovation, and...
- 16 Days Ago
- 1871 Member Company
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Chicago, IL
INTERN
- The story of the Great Chicago Fire of 1871 isn't really about the fire. It's about what happened next. It was a remarkable moment when the most brilliant engineers, architects, and inventors came tog...
- 22 Days Ago
- 1871 Member Company
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Schiller Park, IL
FULL_TIME
- Company Overview: TexChange Unbrokered is a transformative digital marketplace designed to directly connect SMEs within the minerals, metals, agriculture, petroleum, and fabrication & manufacturing se...
- 10 Days Ago
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0 Member Services Manager jobs found in Chicago, IL area
- PCMA
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Chicago, IL
- The Manager, Community Development, CEMA is responsible for new member acquisitions, onboarding, and retention programs ...
- 4/24/2024 12:00:00 AM
- F45 South Lisle
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Lisle, IL
- Job Description Job Description JOIN OUR TEAM!! We are seeking an outgoing and friendly individual for a part-time Membe...
- 4/24/2024 12:00:00 AM
- Hawx Services, LLC
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Chicago, IL
- Located in Chicago, IL About Hawx Hawx Pest Control is a technology-driven company that is revolutionizing the pest mana...
- 4/24/2024 12:00:00 AM
- National Association of REALTORS
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Elk Grove Village, IL
- ID: 1123 Location: Chicago, IL Summary: Under the direction of the Vice President of Membership & Professional Standards...
- 4/23/2024 12:00:00 AM
- Chicago Lighthouse
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Chicago, IL
- Job Details Job Location: Chicago, IL Position Type: Full Time Education Level: High School/GED Salary Range: Undisclose...
- 4/23/2024 12:00:00 AM
- Ragan Communications and PR Daily
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Chicago, IL
- Location: Chicago preferred Job Type: Full-time, remote Ragan is a fast-growing media brand serving communicators, marke...
- 4/22/2024 12:00:00 AM
- beaconhill
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Schaumburg, IL
- Our client, a Membership Association firm located in Schaumburg, is looking for a temporary Member Services Representati...
- 4/22/2024 12:00:00 AM
- U Of C Norc
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Chicago, IL
- JOB SUMMARY: AmeriSpeak is a fast-growing, fast-paced, innovative, probability-based panel housed within NORC at the Uni...
- 4/22/2024 12:00:00 AM
About Chicago, Illinois
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