Member Services Manager jobs in Chico, CA

Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Adult Services Manager
  • Library Systems & Services
  • Redding, CA FULL_TIME
  • Position Summary: 

    This is a professional librarian supervisor role, with work involving the full range of librarian duties and functions. Work involves responsibility for providing library services to patrons and administering programs aimed at adults. Duties include reference work, materials review, adult programs, maintenance of various files and collections and promoting library use. This position is also responsible for making routine professional-level library decisions and involves supervising other personnel. Work is performed under the general supervision of the Assistant Library Director and requires considerable independent judgment and initiative. 

     

    Essential Duties/Responsibilities: 

    An individual must be able to perform each essential duty and responsibility satisfactorily. 

     

    1. Provides reference and readers’ advisor services, instructs patrons in the use of library resources,  

    including reference materials, catalogs, computers, digital resources and the interlibrary loan system. 

    2. Manages the adult collection and collection development duties including weeding and selection.  

    3. Develops and implements adult programs to meet information and training needs and increase  

    awareness of library resources and services. 

    4. Evaluates programs and services and recommends changes or additions.  

    5. Communicates effectively using various media.  

    6. Prepares and distributes public relations and informational materials relative to the activities of the  

    library in coordination with the Director and Youth Services Librarian. Writes articles for the City  

    annual report, local newspaper and City newsletter. 

    7. Assists Assistant Library Director in preparation of budget for adult programs; monitors expenditures. 

    8. Supervises Adult services L2 and L3s  

    9. Assumes responsibilities of the Assistant Library Director in the latter’s absence, as assigned. 

    10. Orders all supplies and maintains inventory of same. 

    11. Applies for grants and requests for community service organization financial assistance for adult  

    programs. 

    12. Performs related duties as assigned 

     

    An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required. 

    • Master’s degree in Library Science from an accredited college or university and three years of responsible professional library experience  
    • 1 year supervisory experience preferred.  
    • Experience with collection development, including weeding, selecting and cataloging 
    • Experience planning programs and doing outreach 
    • Proficiency with library systems and databases 
    • Excellent communications skills, both written and verbal 
    • A high degree of proficiency in MS Office suite including Excel, Word and PowerPoint 
    • Excellent customer service skills 
    • Ability to work a regular schedule that may include a combination of days, evenings and weekends 
    • Health Care Plan (Medical, Dental & Vision)
    • Retirement Plan (401k, IRA)
    • Life Insurance (Basic, Voluntary & AD&D)
    • Paid Time Off (Vacation, Sick & Public Holidays)
    • Family Leave (Maternity, Paternity)
    • Short Term & Long Term Disability

    Full Time/40 hour week position

    Hourly Rate: $25.00 - $30.00

  • 1 Month Ago

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Member Services Representative
  • Planet Fitness - Redding
  • Chico, CA FULL_TIME
  • Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective mem...
  • Just Posted

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Member Services Representative
  • Coast Central Credit Union
  • Crescent, CA PART_TIME
  • **This is not remote work.** This is a regular, part-time 29 hours per week, Member Services Representative (teller) opportunity in Coast Central Credit Union's Crescent City, CA office. The schedule ...
  • 7 Days Ago

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Member Services Representative
  • Coast Central Credit Union
  • Hoopa, CA PART_TIME
  • **This is not remote work.** This is a regular, part-time (28 hours/week) Member Services Representative (teller) opportunity in Coast Central Credit Union's Hoopa, CA office. The schedule will be Mon...
  • 7 Days Ago

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Member Services Representative
  • Planet Fitness - Redding
  • Redding, CA FULL_TIME
  • Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective mem...
  • 2 Months Ago

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Staff Services Manager
  • County of Shasta
  • Redding, CA FULL_TIME
  • THE CURRENT VACANCY IS IN THE PUBLIC DEFENDER’S OFFICE ORAL EXAM IS TENTATIVELY SCHEDULED FOR MAY 2024 SKILLS OR EXPERIENCES LISTED UNDER THE IDEAL CANDIDATESTATEMENT MAY ALSO BE USED TO SCREEN APPLIC...
  • Just Posted

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0 Member Services Manager jobs found in Chico, CA area

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Member Services Representative - Part Time - Red Bluff
  • Taymax Group
  • Red Bluff, CA
  • Red Bluff 1025 South Main Street, Red Bluff, CA 96080, United States of America Pay : $16.00 - $16.0 It's fun to work in...
  • 4/26/2024 12:00:00 AM

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Customer Advocate
  • Community Choice Financial Family of Brands
  • Oroville, CA
  • Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new custo...
  • 4/25/2024 12:00:00 AM

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Customer Service - Domestic Dealer Support
  • Klean Kanteen, Inc.
  • Chico, CA
  • **Customer Service - Domestic Dealer Support** Customer Service Chico, California Department **Customer Service** * Cust...
  • 4/24/2024 12:00:00 AM

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Courtesy Clerk
  • Raley's Supermarkets
  • Oroville, CA
  • Overview: We are now hiring Great People Who Care! We are looking for a fearless and accountable Courtesy Team Member wh...
  • 4/24/2024 12:00:00 AM

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Client Service Associate
  • Retirement Security Centers
  • Chico, CA
  • About Us Retirement Security Centers is a comprehensive wealth management practice in Chico, CA. Over the years, we have...
  • 4/23/2024 12:00:00 AM

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Customer Service Advisor
  • Schnitzer Steel
  • Chico, CA
  • ** Customer Service Advisor** **Job Category****:** Retail **Requisition Number****:** TEMPL12141 Showing 1 location **J...
  • 4/23/2024 12:00:00 AM

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Client Service Associate
  • Retirement Security Centers
  • Chico, CA
  • About Us Retirement Security Centers is a comprehensive wealth management practice in Chico, CA. Over the years, we have...
  • 4/22/2024 12:00:00 AM

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Customer Advocate
  • Community Choice Financial Family of Brands
  • Chico, CA
  • Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new custo...
  • 4/22/2024 12:00:00 AM

Chico is the most populous city in Butte County, California, United States. As of the 2010 United States Census, the population was 86,187, reflecting an increase of 26,233 from the 59,954 counted in the 2000 Census. The city is the cultural, economic, and educational center of the northern Sacramento Valley and home to both California State University, Chico and Bidwell Park, the country's 26th largest municipal park and the 13th largest municipally-owned park. Bidwell Park makes up over 17% of the city. Other cities in close proximity to the Chico Metropolitan Area (population 212,000) incl...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Manager jobs
$88,927 to $118,632
Chico, California area prices
were up 2.5% from a year ago

Member Services Manager in Utica, NY
Are you a new Yale Health member or thinking of becoming one? Visit our New Members page.
December 31, 2019
Member Services Manager in Monterey, CA
Select the box that says Not a Member yet? then complete the form and pay.
December 02, 2019
We work with 400 community groups providing a diverse volunteer work force needed to deliver their essential services.
February 15, 2020
Member Services Manager in Pittsburgh, PA
Coast Central Credit Union announced that Melissa Collins has been appointed Manager, Member Services of its Eureka Downtown location at 4th & F Streets, reporting to VP, Member Services Kristin Blair.
February 20, 2020