Member Services Manager jobs in Columbia, SC
Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Member Services Manager jobs
Member Services Representative
- Planet Fitness - Lev Management
-
Columbia, SC
PART_TIME
-
The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.
Characteristics that will make you a perfect match for our Member Services Representative:
You:
- Exhibit a positive and upbeat attitude.
- Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
- Pride yourself on your work while being punctual, reliable, and dependable.
- Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
- Act with integrity and show respect to everyone around you.
- Exhibit strong communication skills and have an ability to listen and empathize.
- Inspire and motivate others to achieve their goals.
- Are a quick study with the ability to apply what you have learned during online and hands-on training.
About the Member Services Representative Role:
As a Member Services Representative, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!
Daily responsibilities for the Member Services Representative also include:
- Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
- Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
- Resolve member concerns and escalate to a Manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
- Perform prospective member calls and tours; assessing their membership needs.
- Execute retail transactions with accuracy and drive sales goals.
- Resolve member concerns and escalate to a Manager as needed.
- Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
- Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
Qualifications/Requirements:- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be 18 years of age or older.
Physical Demands:- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
If you are an energetic, self-motivated individual with a positive attitude (and a great smile), we want you on our team! All of our Team Members at Planet Fitness share a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®!
We offer:- Career advancement opportunities
- Weekly pay with monthly bonus opportunities
- Black Card membership, employee perks, rewards, and discounts
- Paid breaks
- Paid time off
- 401(k) & Roth Retirement savings plan (with employer match)
- Engaging team-building competitions, sales contests, and social events
- 16 Days Ago
MEMBER SERVICES REP.
- Young Mens Christian Association
-
Columbia, SC
FULL_TIME
- YMCA JOB DESCRIPTION – MEMBER SERVICES REPRESENTATIVE Job Title: Member Services Representative Reports to: Membership Director FLSA Status: Non-Exempt Revision Date: April 2024 Status: P/T POSITION S...
- Just Posted
Guest Services Crew Member
- Columbia Metropolitan Convention Center (MACST)
-
Columbia, SC
FULL_TIME
- Benefits: 401(k) 401(k) matching I. Position Summary: The Guest Experience Crew Member reports directly to the Guest Services Coordinator. This position is responsible for greeting visitors to the Con...
- 22 Days Ago
Member Services Representative
- Planet Fitness - Lev Management
-
West Columbia, SC
FULL_TIME
- Benefits: 401(k) 401(k) matching Bonus based on performance Flexible schedule Opportunity for advancement Training & development The wait is over! PLANET FITNESS in West Columbia is NOW HIRING! This i...
- 24 Days Ago
Early Morning Member Services Representative
- Planet Fitness - Lev Management
-
West Columbia, SC
FULL_TIME
- Benefits: 401(k) 401(k) matching Employee discounts Opportunity for advancement Wellness resources The Member Services Representative is responsible for creating a positive member experience by provid...
- 11 Days Ago
Member Services Agent (Call Center)
- RUE GILT GROUPE
-
North, SC
FULL_TIME
- The Role: Member Services Agent (Call Center) Are you looking to work somewhere that your suggestions are heard, and you can help implement them? Do you love finding a good deal and you have a PASSION...
- 26 Days Ago
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0 Member Services Manager jobs found in Columbia, SC area
Customer Service Advocate I
- Centene Corporation
-
Columbia, SC
- You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a ...
- 4/24/2024 12:00:00 AM
Account Representative
- Mariner Finance Llc
-
West Columbia, SC
- Are you a goal-oriented individual? Are you looking to start your career at an industry-leading consumer finance organiz...
- 4/24/2024 12:00:00 AM
Customer Service Representative - Work From Home>
- Healthon
-
Irmo, SC
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
- 4/24/2024 12:00:00 AM
Remote Customer Service Representative - FINRA 26
- DXC Technology
-
Columbia, SC
- **Job Description:** At DXC we use the power of technology to deliver mission critical IT services that our customers ne...
- 4/23/2024 12:00:00 AM
Inbound Telesales and Retention Customer Service Representative - SC Residents Only
- IONOS Inc.
-
Columbia, SC
- Inbound Telesales & Retention * Columbia, SC, USA * Full Time *Full Benefits* **C** **OVID-19 UPDATE**: At IONOS, the he...
- 4/23/2024 12:00:00 AM
Client Service Specialist - Personal Lines
- Relation Insurance, Inc.
-
Columbia, SC
- Job Type Full-time Description WHO WE ARE Relation Insurance is a leading, innovative company with a strong commitment t...
- 4/22/2024 12:00:00 AM
Remote Customer Service Representative
- AMCOL Systems Inc.
-
Columbia, SC
- ** Remote Customer Service Representative** **Job Category****:** Collections **Requisition Number****:** REMOT01210 Sho...
- 4/22/2024 12:00:00 AM
Member Services Representative
- Planet Fitness Inc.
-
West Columbia, SC
- Benefits: * 401(k) * 401(k) matching * Bonus based on performance * Flexible schedule * Opportunity for advancement * Tr...
- 4/20/2024 12:00:00 AM
About Columbia, South Carolina
One of Columbia's more prominent geographical features is its fall line, the boundary between the upland Piedmont region and the Atlantic Coastal Plain, across which rivers drop as falls or rapids. Columbia grew up at the fall line of the Congaree River, which is formed by the convergence of the Broad River and the Saluda River. The Congaree was the farthest inland point of river navigation. The energy of falling water also powered Columbia's early mills. The city has capitalized on this location which includes three rivers by christening itself "The Columbia Riverbanks Region". Columbia is lo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Manager jobs
$79,956 to $106,665
Columbia, South Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Member Services Manager do?
Member Services Manager in Utica, NY
Are you a new Yale Health member or thinking of becoming one? Visit our New Members page.
December 31, 2019
Member Services Manager in Monterey, CA
Select the box that says Not a Member yet? then complete the form and pay.
December 02, 2019
We work with 400 community groups providing a diverse volunteer work force needed to deliver their essential services.
February 15, 2020
Member Services Manager in Pittsburgh, PA
Coast Central Credit Union announced that Melissa Collins has been appointed Manager, Member Services of its Eureka Downtown location at 4th & F Streets, reporting to VP, Member Services Kristin Blair.
February 20, 2020