Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Program Manager for our programs in Solano County.
About the role: The Program Manager will provide leadership, support, and oversight to a multidisciplinary team to assist adults and their families who are homeless and/or formerly homeless. This team will engage, and support participants maintaining housing /shelter placement, develop and execute housing stability plans and provide wraparound supportive services. Key responsibilities include supervision of staff and oversight of services delivery, close coordination with case management partners and budget and oversight of public contracts.
About the program: Abode Services in Solano operates homeless shelter services, an outreach team that provides an array of services to individuals experiencing homelessness who are living outside our shelters, case management support services with a Housing First lens, and housing location and stabilization services. The housing team works with both housed and homeless individuals to help them secure and maintain permanent housing. The housing team works hard to establish relationships with landlords, identify appropriate housing opportunities, and link clients to rental subsidies, housing vouchers, and other appropriate services (mental health, substance use, benefits, primary health, etc.) to secure and maintain stable housing.
Abode's Benefits and Perks:
The Diverse Culture:
We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.
How You Make an Impact:
How You Meet the Qualifications:
COMPETENCIES:
PHYSICAL REQUIREMENTS:
WORK CONDITIONS / ENVIRONMENT:
Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.
Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace
Notice: Abode Services values safety, wellness, and respect for each other and for those who we serve. Because of this commitment Abode Services is mandating that all employees be vaccinated effective September 30, 2021.
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0 Member Services Manager jobs found in Concord, CA area