Member Services Manager jobs in Dallas, TX
Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Member Services Manager jobs
Member Services Assistant Manager
- Big Blue Swim School
-
Allen, TX
FULL_TIME
-
Job TitleMember Services Assistant ManagerRemote - IL, GA, VA, TX or KS
- Due to compliance and tax reasons, candidates MUST be based in Illinois, Georgia, Texas, Virginia or Kansas
Job SummaryBig Blue Swim School (BBSS) is a fast-growing, mission-driven company that aims to show kids they can do anything by unlocking their full potential in the water. With 15 open stores providing children’s retail-based swim lessons across the country, plus over 200 franchise locations sold, the Big Blue Member Services Center is creating this new role to evolve and expand our customer service capabilities and processes as we grow.The Assistant Manager will work closely with the Member Services Center representatives and leadership, Corporate and Franchise Pools teams, and is responsible for helping to establish and maintain an elevated level of customer service for all our Big Blue families. The successful candidate will assist with monitoring staffing, providing training, coaching, and helping to ensure staff productivity meets expectations. This role ensures every function of the Member Services Center operates in the most efficient manner possible. The ideal candidate will possess demonstrated leadership experience, be an excellent team player, have great communication skills, and be driven to support not only the success of Member Services representatives, but also a demonstrated drive to be successful within the company.Responsibilities and Duties- Oversee daily performance of all staff and report any concerns or trends to MSC Manager
- Ensures daily tasks are delegated and/or completed in a timely manner
- Ensures representatives consistently meet all key metrics and comply with all applicable guidelines
- Handle call escalations and any necessary service recovery in a timely manner
- Engages in problem solving issues for representatives and customers
- Maintain regular communication with staff including one on one meetings and facilitating team huddles
- Facilitates training and any necessary coaching
- Supports the quality assurance program with some interaction reviews in CXOne
- Attend meetings with department leadership and business partners outside of Member Services
- Help maintain positive team morale
- Remain up to date on all guidelines, processes, and policies impacting Member Services
Qualifications- 1 years of contact center leadership experience.
- Experience with Nice CXOne or similar cloud contact center software is a plus.
- Excellent time management skills.
- Excellent verbal and written communication skills. Must be comfortable leading and facilitating meetings.
- Detail oriented with the ability to multitask and be agile in a fast-paced environment. A successful candidate will be able to demonstrate their ability to quickly drive impact on a small team as a self-starter who can thrive in a remote environment.
- Ability to maintain confidentiality and avoid bias.
We Offer:- Comprehensive medical, dental, vision, and other health related benefits
- Performance based bonus opportunity
- Competitive paid time off including vacation, sick and holiday
- 401k/retirement planning
- Work from Home
- Professional development opportunities in a growing organization
We welcome people with different backgrounds, abilities, identities, and mindsets to join us. Big Blue Swim School is an equal opportunity employer for all employees and applicants without regard to race, color, religion, national origin, sex, gender identity, age, physical or mental ability, sexual orientation, marital status, veteran status, and genetic information. - Just Posted
Member Services Representative
- AG Globe Services
-
Irving, TX
FULL_TIME
- Role: Member Services Representative Location: Irving, TX Contract Duration: 12 weeks contract with a possibility of extension Pay Rate: Up To $14/hr Work Schedule: 36hrs/week with possibility of work...
- 2 Months Ago
Inside Sales Representative
- Association Member Benefits Advisors
-
Irving, TX
FULL_TIME
- About Our Company Association Member Benefits Advisors (AMBA) is a national full-service insurance agency that provides much-needed insurance coverage to retired and active educators, police, firefigh...
- 1 Month Ago
Group Services Manager
- Entertainment Services LLC
-
Allen, TX
FULL_TIME
- DescriptionPrimary Job Duties:• Responsible for helping ensure all events operate flawlessly in accordance to operational standards and BEO contract• Attends weekly BEO meetings to ensure alignment on...
- 21 Days Ago
Group Services Manager
- Entertainment Services LLC
-
Plano, TX
FULL_TIME
- DescriptionPrimary Job Duties:• Responsible for helping ensure all events operate flawlessly in accordance to operational standards and BEO contract• Attends weekly BEO meetings to ensure alignment on...
- 1 Day Ago
Tech Services Manager
- Entertainment Services LLC
-
Allen, TX
FULL_TIME
- DescriptionPrimary Job Duties:• Establishes and maintains relationships with Guests, Team Members and vendors.• Coordinates preventative maintenance schedules on all assets.• Oversees Team Members, en...
- 2 Days Ago
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0 Member Services Manager jobs found in Dallas, TX area
Personal/Executive Assistant
- The CAR Group
-
Dallas, TX
- Location: Dallas, TX (Onsite) | Type: Full time The Personal / Executive Assistant empowers the CEO, CFO, and GC to opti...
- 4/25/2024 12:00:00 AM
Director of Membership
- The Moran Company
-
Dallas, TX
- Director of Membership National Athletic Trainers' Association Metro Dallas Area (hybrid work environment) The Moran Com...
- 4/23/2024 12:00:00 AM
Client Service Associate (Private Equity Clients, May 2024)
- Third Bridge
-
Dallas, TX
- Company Description About Third Bridge Third Bridge is a market-leading investment research firm. We provide integrated ...
- 4/23/2024 12:00:00 AM
Overnight Valet Parking Attendant - Dallas, TX
- Parking Management Company
-
Dallas, TX
- Job Details Job Location Dallas TX - Dallas, TX Position Type Full Time / Part Time Education Level None Travel Percenta...
- 4/22/2024 12:00:00 AM
Membership Manager (Bilingual)
- GIRL SCOUTS OF NORTHEAST TEXAS
-
Dallas, TX
- Job Details Job Location Southern Sector - Dallas, TX Position Type Full Time Description Membership Manager (Bilingual)...
- 4/21/2024 12:00:00 AM
CUSTOMER CARE TOLLING REPRESENTATIVE (Full-Time)
- MassMarkets
-
Dallas, TX
- POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Cus...
- 4/21/2024 12:00:00 AM
Steward
- Groot Hospitality
-
Dallas, TX
- Job Type Full-time Description Groot Hospitality employs team members who demonstrate a passion for hospitality and dedi...
- 4/21/2024 12:00:00 AM
Steward
- Marriott International, Inc
-
Dallas, TX
- Job Number 24065266 Job Category Food and Beverage & Culinary Location Sheraton Dallas Hotel, 400 Olive Street, Dallas, ...
- 4/13/2024 12:00:00 AM
About Dallas, Texas
Dallas (/ˈdæləs/), officially the City of Dallas, is a city in the U.S. state of Texas and the seat of Dallas County, with portions extending into Collin, Denton, Kaufman and Rockwall counties. With an estimated 2017 population of 1,341,075, it is the ninth most-populous city in the U.S. and third in Texas after Houston and San Antonio. It is also the eighteenth most-populous city in North America as of 2015. Located in North Texas, the city of Dallas is the main core of the largest metropolitan area in the Southern United States and the largest inland metropolitan area in the U.S. that lacks ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Manager jobs
$85,131 to $113,569
Dallas, Texas area prices
were up 2.2% from a year ago
were up 2.2% from a year ago
What does a Member Services Manager do?
Member Services Manager in Utica, NY
Are you a new Yale Health member or thinking of becoming one? Visit our New Members page.
December 31, 2019
Member Services Manager in Monterey, CA
Select the box that says Not a Member yet? then complete the form and pay.
December 02, 2019
We work with 400 community groups providing a diverse volunteer work force needed to deliver their essential services.
February 15, 2020
Member Services Manager in Pittsburgh, PA
Coast Central Credit Union announced that Melissa Collins has been appointed Manager, Member Services of its Eureka Downtown location at 4th & F Streets, reporting to VP, Member Services Kristin Blair.
February 20, 2020