Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Cris B., Member Services Representative says, "My favorite part about working at the Y is meeting all the different people who come in - seeing new faces and building relationships everyday is rewarding."
SCHEDULE: Full time, Evenings/Weekends
PAY RATE: $15.00
The Member Services Representative - Manager on Duty (MOD) serves as the lead Member Services Representative and is responsible for monitoring the facility for safety and cleaning concerns during evening and weekend hours and resolve issues in a timely fashion.
Perks of working at the Y!
The Y provides a total compensation package that includes a competitive salary, benefits and other perks as outlined below.
BENEFITS: As a full-time, employee, our competitive benefit package includes:
Y PERKS:
We are looking for someone who displays the YMCA values of caring, honesty, respect and responsibility and adheres to our mission. Must be able to obtain CPR/AED/FA certification (classes provided through the YMCA) and physciall walk the building several times during shift. Must be 18 years old or older.
The YMCA of the Iowa Mississippi Valley is a 4-star rated Charity Navigator employer for over 16 years. "Only 2% of the charities we evaluate have received at least 11 consecutive 4-star evaluations, indicating that YMCA of the Iowa Mississippi Valley outperforms most other charities in America." - Charity Navigator. We have also been voted "Best in the QC" by Locals Love Us several years in a row.
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