Member Services Manager jobs in Des Moines, IA

Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Member Services
  • City of Indianola
  • Indianola, IA PART_TIME
  • The City of Indianola (pop. 15,833) is a growing community with a historic downtown, located approximately 15 minutes south of Des Moines. It is a safe community with Midwestern values, friendly people and excellent schools. Indianola, which is home to Simpson College, the world-renowned Des Moines Metro Opera and the National Balloon Museum and U.S. Ballooning Hall of Fame, is known for its excellent access to outdoor activities, a nice trail system, five major parks and two golf courses. The community welcomes thousands of visitors annually who come to Indianola to enjoy major events such as the National Balloon Classic, the Warren County Fair and other events.

    This position is responsible for a number of tasks, including, but not limited to:

    • Provides excellent customer service to all members, guests and program participants.Conducts tours in response to potential members' interests and needs.
    • Follows all policies and procedures of membership guidelines when dealing with a member's account, payment, termination and hold policy.
    • Monitors facility to ensure a clean and safe hazard-free environment and address safety issues as directed.
    • Perform additional duties as assigned by supervisor.

    Minimum requirements include:

    • 18 years of age.
    • Must have basic computer knowledge and skills.
    • Ability to build rapport, create relationships and motivate others.
    • Work effectively with people of different backgrounds, abilities, opinions, and perceptions.

    *See attached job description for full list of duties and qualifications.

    Starting salary is $11.00/hour with some benefits. This is a part-time position that could work a schedule that could require work during the work day, at night or on the weekends. This is a non-union classified position. Employment is contingent upon successful completion of a post-offer drug screening and background check.

    The City of Indianola is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need any accommodations during the selection process because of a disability, please notify the Human Resources department at (515) 961-9410 and we will provide appropriate accommodations

  • 1 Month Ago

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Insurance Clerk
  • Association Member Benefits Advisors, LLC
  • Urbandale, IA FULL_TIME
  • Job Description Job Description Description : An Insurance Clerk plays an important role in day-to-day operational support as they are responsible for accurately indexing customer applications, change...
  • 17 Days Ago

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Environmental Services Department Manager
  • Healthcare Services Group, Inc.
  • DES MOINES, IA OTHER
  • Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have...
  • 24 Days Ago

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Dining Services Department Manager
  • Healthcare Services Group, Inc.
  • DAYTON, IA OTHER
  • Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have...
  • 15 Days Ago

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Environmental Services - Manager in Training
  • Healthcare Services Group, Inc.
  • DES MOINES, IA OTHER
  • Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have...
  • 1 Month Ago

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Member Services Representative
  • TEKsystems
  • Urbandale, IA FULL_TIME
  • Description:Handling inbound calls from providers checking eligibility and/or claim status for members. Call center environment taking inbound and outbound calls Respond to both standard and more diff...
  • 21 Days Ago

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0 Member Services Manager jobs found in Des Moines, IA area

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Sr Digital Experience Consultant (Remote)
  • Principal Financial Group
  • Des Moines, IA
  • What You'll Do: As a Sr. Digital Experience Consultant, you'll prepare and deliver the participant, plan sponsor and cyb...
  • 3/29/2024 12:00:00 AM

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Operations Customer Service Team Leader
  • workingatdllgroup.com
  • Des Moines, IA
  • ** Our Organization** DLL is not your average financial services company. In fact, were above average in almost every wa...
  • 3/29/2024 12:00:00 AM

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Customer Service Specialist (part-time)
  • Ridedart
  • Des Moines, IA
  • ** DART** ** Customer Service Specialist (part-time)** Des Moines, IA 50309 **The Des Moines Area Regional Transit Autho...
  • 3/28/2024 12:00:00 AM

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Call Center Operations Manager
  • Infosys McCamish Systems
  • Des Moines, IA
  • Call Center Manager – Infosys McCamish – Des Moines, IA The Operations Manager role is an integral member of the team. W...
  • 3/27/2024 12:00:00 AM

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Patient Service Representative - Eyerly Ball
  • UnityPoint Health
  • Des Moines, IA
  • Overview: Serves as an active team member of the Outpatient Clinic multidisciplinary team as a Client Service Representa...
  • 3/27/2024 12:00:00 AM

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Call Center Operations Manager
  • Infosys
  • Des Moines, IA
  • Job Description Call Center Manager - Infosys McCamish - Des Moines, IA The Operations Manager role is an integral membe...
  • 3/27/2024 12:00:00 AM

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PT Customer Care Specialist - Work From Home>
  • Everyday Health Group
  • Des Moines, IA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Flexible schedule - As a Customer Care Speci...
  • 3/27/2024 12:00:00 AM

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Member Service Representative
  • Iowa Credit
  • Des Moines, IA
  • Member Service Representative Serve CU - Des Moines 2/4/2022 This position will deliver an exceptional member experience...
  • 3/27/2024 12:00:00 AM

Des Moines (/dɪˈmɔɪn/ (listen)) is the capital and the most populous city in the U.S. state of Iowa. It is also the county seat of Polk County. A small part of the city extends into Warren County. It was incorporated on September 22, 1851, as Fort Des Moines, which was shortened to "Des Moines" in 1857. It is on and named after the Des Moines River, which likely was adapted from the early French name, Rivière des Moines, meaning "River of the Monks". The city's population was 217,521 as of the 2017 population estimate. The five-county metropolitan area is ranked 89th in terms of population in ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Manager jobs
$83,089 to $110,844
Des Moines, Iowa area prices
were up 0.8% from a year ago

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