Member Services Manager jobs in Fort Lauderdale, FL
Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Member Services Manager jobs
- Medical Air Services Association, Inc
-
Plantation, FL
FULL_TIME
-
Description
Are you a career-focused customer service professional who leads and listens with empathy? We are hiring a full-time Member Services Representative for an onsite position at our company headquarters.
Compensation: $20.00 per hour plus benefits (health, dental & vision insurance, 15 days PTO, 401(k) program with an employer match, and more)
Work Schedule: Monday-Friday 9:00 AM - 5:00 PM
Location: 1250 South Pine Island Road, Plantation, FL 33324
This opportunity is a great stepping stone for individuals looking to expand their customer service excellence by breaking into the corporate world. Our Member Services Representative team is responsible for the following:
- Responding to member questions and requests via phone and email
- Answer member benefit coverage questions
- Partner with other departments to verify member requests regarding claims, payments, enrollment, and transport needs
- Notate member accounts to ensure information is up-to-date
- Assist with member fulfillment requests as needed
- Maintain knowledge of current department standards and processes
Requirements
- 2 years of work experience providing phone-based customer service
- Data entry and computer skills
- Clear and respectful phone presence
- High school diploma or GED equivalent
- Reliable transportation to commute to and from the office each working day
- Bilingual (Spanish as a first language is highly preferred)
- 16 Days Ago
- Healthcare Services Group, Inc.
-
FORT LAUDERDALE, FL
OTHER
- Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have...
- 27 Days Ago
- Hospital Contract Manager
-
Fort Lauderdale, FL
FULL_TIME
- Responsibilities:- Greet and welcome visitors in a professional and friendly manner- Answer and direct phone calls, take messages, and provide information to callers- Schedule appointments and manage ...
- 11 Days Ago
- NDM Hospitality Services
-
Fort Lauderdale, FL
FULL_TIME
- BurgerFi Team Member : At Burgerfi we value character and hard work. We offer an extensive training system that is tailored to your goals, with the opportunity for rapid advancement. Our starting posi...
- 28 Days Ago
- NDM Hospitality Services
-
Davie, FL
FULL_TIME
- BurgerFi Team Member: At Burgerfi we value character and hard work. We offer an extensive training system that is tailored to your goals, with the opportunity for rapid advancement. Our starting posit...
- 27 Days Ago
- NDM Hospitality Services
-
Davie, FL
FULL_TIME
- BurgerFi Team Member: At Burgerfi we value character and hard work. We offer an extensive training system that is tailored to your goals, with the opportunity for rapid advancement. Our starting posit...
- 27 Days Ago
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0 Member Services Manager jobs found in Fort Lauderdale, FL area
- Glass Doctor
-
Fort Lauderdale, FL
- Inside Sales/ Customer Service Representative Glass Doctor of Rome - Rome, GA $15 to 18 an hour We specialize in all thi...
- 4/24/2024 12:00:00 AM
- BrightStar Credit Union
-
Fort Lauderdale, FL
- Job Description Job Description About BrightStar Credit Union, we are committed to creating a diverse work environment w...
- 4/23/2024 12:00:00 AM
- Crunch
-
Fort Lauderdale, FL
- Reports to: Manager Requirements: Fluent in English Proficient reading and writing skills Computer Skills Special Skills...
- 4/23/2024 12:00:00 AM
- YMCA of South Florida
-
Fort Lauderdale, FL
- The Call Center Representative engages members and guests over the phone, responds to their needs, and promotes informat...
- 4/23/2024 12:00:00 AM
- Hawx Services, LLC
-
Ft. Lauderdale, FL
- About Hawx Hawx Pest Control is a technology-driven company that is revolutionizing the pest management industry. Hawx s...
- 4/23/2024 12:00:00 AM
- The Health Insurance Guy LLC
-
Fort Lauderdale, FL
- Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clien...
- 4/22/2024 12:00:00 AM
- Cabanas Law Firm
-
Fort Lauderdale, FL
- Do you love talking to people and selling a product you believe in? Were growing our team to Fort Lauderdale and looking...
- 4/22/2024 12:00:00 AM
- Orangetheory Fitness
-
Fort Lauderdale, FL
- Sales Associate / Customer Service Fort Lauderdale, FL, 33305, Central Fort Lauderdale **Be fit. Change lives. Have fun....
- 4/20/2024 12:00:00 AM
About Fort Lauderdale, Florida
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