Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Members Source Credit Union, a growing $93 million financial institution has an opportunity for a Floating Membership Service Representative to join our team. This position is expected to work at least 25-35 hours a week, work every Saturday, and float between our 3 branch locations until fully trained.
Duties and responsibilities of this position include:
Qualifications include:
Work Remotely
Be a part of the credit union difference. Apply today!
Job Types: Full-time, Part-time
Pay: $14.00 per hour
Benefits:
Schedule:
Work Location: In person
0 Member Services Manager jobs found in Gary, IN area