Member Services Manager jobs in Grand Forks, ND

The ideal candidate will bring a wealth of expertise in operations management within the professional services sector, demonstrating a proven track record of driving results, optimising processes, and fostering a high-performance culture within internal teams.

Our client values a hands-on approach, seeking a candidate whose expertise extends beyond theoretical knowledge, actively contributing to the practical execution and success of their operational strategies. If you are passionate about driving operational excellence in a collaborative environment, we invite you to join their Professional Services leadership team.

About the company:

Our client is the operational arm of a corporation, managing its global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, it delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

Their motto is “Be Humble, Stay Hungry!”

The successful candidate will live within commutable distance of their office in Munich and work in an on-site work model!

What your day will look like:

Strategic Operations Leadership

• Provide strategic leadership in planning, executing, and optimizing day-to-day operations to align with organizational goals and objectives.
• Collaborate with department heads to ensure cross-functional alignment and effective communication to support overall business success.

Process Optimisation

• Oversee and optimise internal workflows and processes to enhance efficiency, reduce operational costs, and improve overall organizational effectiveness.
• Identify areas for improvement and implement streamlined processes to drive operational excellence.
• Driving Change Management within the team.

Billing/Invoicing Responsibility

• Oversee the billing and invoicing process, ensuring accuracy and adherence to established procedures.
• Collaborate with finance and client-facing teams to resolve billing inquiries and discrepancies.
• Implement improvements to streamline billing processes, enhance efficiency, and reduce errors.

PSA Tool Administration

• Administer and own the PSA Tool, ensuring seamless alignment with team operations. Customise and optimise the tool for enhanced project management, resource allocation, and workflow efficiency.
• Maintain data integrity and security within the PSA Tool. Continuously optimize the tool for improved efficiency, utilizing reporting for informed decision-making.
• Manage integrations with other tools for a cohesive operational environment. Provide hands-on support, troubleshooting, and training to maximise team proficiency with the PSA Tool.

Team Management and Development

• Lead and inspire a team of operations professionals, fostering a collaborative and results-driven culture.
• Provide mentorship and guidance to team members, promoting their professional development and growth within the organisation.

Resource Allocation and Utilisation

• Efficiently allocate delivery resources with consultation from Heads of Departments.
• Monitor and analyze resource utilisation metrics, making data-driven decisions to optimize team performance.

Performance Monitoring and KPI Management

• Establish and monitor key performance indicators (KPIs) to evaluate the success of operations and implement strategies to address any deviations from expected outcomes.
• Develop and maintain regular reporting mechanisms to provide insights into operational performance.

Continuous Improvement

• Champion a culture of continuous improvement, innovation, and adaptability within the operations team.
• Identify opportunities for process enhancements and efficiency gains, driving initiatives to implement positive change.

About You:

• A strong communicator with the ability to articulate ideas clearly and effectively
• Proficient in written and verbal communication
• A team player who thrives in a collaborative work environment
• Ability to work effectively with cross-functional teams
• Excellent organisational skills with attention to detail
• Ability to manage multiple tasks and prioritize deadlines
• Proven ability to analyse problems and find innovative solutions
• A strategic thinker who can navigate challenges effectively
• Willingness to get hands-on and actively contribute to projects
• Ability to take ownership and drive initiatives to completion
• Demonstrated self-motivation and perseverance
• Proactive in seeking solutions and overcoming obstacles
• Ability to handle pressure and persevere through challenges
• Resilient and adaptable in a dynamic work environment
• Proven ability to think strategically and make sound decisions
• Build trust through reliable and thoughtful decision-making
• Innovative mindset with a willingness to challenge conventional thinking
• A desire to explore and implement new approaches for continuous improvement

Qualifications:

• Fluent in German, both written and verbal, is essential
• Proven experience (7 years) in an operations management role within the professional services industry is essential
• Bachelor's degree in Business Administration, Operations Management, or a related field
• Demonstrated success in leading and developing high-performing teams
• Strong analytical and problem-solving skills with a keen eye for detail
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments
• Having a professional level of English, both written and verbal, would be highly advantageous
• Legally authorized to work in Germany