Member Services Manager jobs in Jacksonville, FL

Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Customer Account Manager
  • Member Benefits
  • Jacksonville, FL FULL_TIME
  • Job Summary:
    This position is responsible for providing support to sales team and responding to a high-volume of service inquiries.

    Duties/Responsibilities:
    • Assisting employer group and individual client inquiries, requests, and questions.
    • Processing new enrollments, changes, and terminations.
    • Processing of claims, waiver of premiums and retiree transfers.
    • Processing monthly invoices.
    • Collecting and applying payments.
    • Speak with clients on billing and policy questions.
    • Making premium adjustments according to the invoices.
    • Updating billing and enrollment system with enrollee changes and terminations.
    • Set-up clients and maintain them in the online systems.
    Required Skills/Abilities: 
    • Highly relational and intuitive to client satisfaction level.
    • Clear and concise verbal and written communication skills.
    • Natural problem solving and troubleshooting skills.
    • Proactive and responsive.
    • Ability to manage client expectations.
    • Confident and demonstrates a strong attention to detail and accuracy.
    Required Education and Experience:
    • Minimum of two years related experience or an equivalent combination of education, training, and experience.
    • Proficient computer skills and working knowledge of Microsoft Outlook, Word, Excel, and CRM.
    • Able to quickly learn new software programs.
    What Member Benefits Offers You:
    • Competitive base pay including bonuses.
    • Free life insurance policy, long and short-term disability coverage.
    • Annual bonus variable, profit sharing and 401(k) plan.
    • Centrally located office off Gate Parkway, outside the St. Johns Town Center.
    • Multiple past awards including Best Place to Work in Florida and Fastest Growing Company.
    Requirements prior to Employment:
    • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
    • Must pass a pre-employment drug screening.
    Physical Requirements:
    • While performing the responsibilities of the job, the employee is required to talk and hear. Vision abilities required by the job are close vision. The employee is often required to sit and use their hands and fingers to handle, feel, and operate office equipment such as a computer, copier, and office supplies.
    • In addition, the employee is occasionally required to stand, walk, and reach with their arms and hands. •
    • Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.
    Benefits:
    • 401(k).
    • 401(k) matching.
    • Dental insurance.
    • Disability insurance.
    • Health insurance.
    • Paid time off.
    • Vision insurance.
    Experience:
    • Insurance and account management: 2 years (Required).
    Education:
    • High school or equivalent (Preferred).
    Ability to commute/relocate:
    • Jacksonville, FL 32256: Reliably commute or planning to relocate before starting work (Preferred).
    • Monday - Friday in office.

    Note: This describes the minimum, essential duties, responsibilities, skills, abilities, effort, and working conditions of the position. It in no way implies that these are the only functions to be performed by the incumbent. Workers are required to follow any other job-related instructions and to perform any job-related functions requested by a supervisor or manager. Successful performance requires that the incumbent possess and utilize the abilities and skills described. All functions are subject to reasonable modification to accommodate individuals with disabilities. Some functions may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.

    Member Benefits is an Equal Opportunity Employer.
  • 1 Day Ago

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Insurance Account Manager
  • Member Benefits
  • Jacksonville, FL FULL_TIME
  • Job Summary:This position is responsible for providing support to sales team and responding to a high-volume of service inquiries.Duties/Responsibilities:Assisting employer group and individual client...
  • 1 Month Ago

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Administrative Insurance Coordinator
  • Member Benefits
  • Jacksonville, FL FULL_TIME
  • Job Summary:We are seeking a detail-oriented individual to fill a key administrative role that supports our individual and group insurance departments.Duties/Responsibilities:Responding to client inqu...
  • 1 Day Ago

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Insurance Account Assistant
  • Member Benefits
  • Jacksonville, FL FULL_TIME
  • Job Summary:This position is responsible for performing administrative duties related to our individual and group insurance departments.Duties/Responsibilities:Assisting client inquiries, requests, an...
  • 12 Days Ago

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Insurance Sales Agent (FT)
  • Member Benefits
  • Jacksonville, FL FULL_TIME
  • Job Summary:This position is responsible for generating new insurance leads, providing sales support and responding to a high volume of leads from marketing campaigns and client relationships.Duties/R...
  • 15 Days Ago

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Member Services
  • Planet Fitness - Page/JAX Group
  • Orange, FL FULL_TIME
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
  • Just Posted

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0 Member Services Manager jobs found in Jacksonville, FL area

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Entry Level- Part Time Office Services Associate
  • IST Management Services
  • Jacksonville, FL
  • Overview: IST Management is seeking an Entry Level Part Time Office Services Associate to join our Jacksonville team! Th...
  • 3/28/2024 12:00:00 AM

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IT Service Desk - Client Success Manager ( REMOTE )
  • ThinkHire LLC
  • Jacksonville, FL
  • Job Description Job Description IT Service Desk - Client Success Manager Job Description Operational Management: · Overs...
  • 3/28/2024 12:00:00 AM

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Service Advisor - Truck Care
  • Love's Travel Stops & Country Stores
  • Jacksonville, FL
  • Job Description Job Description Req ID: 433387 Address: 17110 Brandy Branch Rd Jacksonville, FL, 32234 Welcome to Love’s...
  • 3/27/2024 12:00:00 AM

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Client Service Associate Manager
  • Mosaic North America
  • Jacksonville, FL
  • Summary Description of this Position: The Client Service Associate Manager will sell the company’s complete product and ...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative (On-Site)
  • Concentrix
  • Jacksonville, FL
  • Job Title: Customer Service Representative (On-Site) Job Description The Customer Service Representative works from our ...
  • 3/25/2024 12:00:00 AM

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Greeter
  • Buffalo Wild Wings
  • Jacksonville, FL
  • In most jobs, everyone doesnt spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings...
  • 3/25/2024 12:00:00 AM

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Seasonal Pest Control Service Professional - Jacksonville, FL
  • Hawx Services, LLC
  • Jacksonville, FL
  • About Hawx Hawx Pest Control is a technology-driven company that is revolutionizing the pest management industry. Hawx s...
  • 3/24/2024 12:00:00 AM

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Call Center Sales Representative
  • Velocity Business Solutions, LLC
  • Jacksonville, FL
  • Job Description Job Description Lifetime Earnings on Every Sale Who We Are: At Velocity Business Solutions, we're at the...
  • 3/24/2024 12:00:00 AM

Jacksonville is the most populous city in Florida, the most populous city in the southeastern United States and the largest city by area in the contiguous United States. It is the seat of Duval County, with which the city government consolidated in 1968. Consolidation gave Jacksonville its great size and placed most of its metropolitan population within the city limits. As of 2017 Jacksonville's population was estimated to be 892,062. The Jacksonville metropolitan area has a population of 1,523,615 and is the fourth largest in Florida. Jacksonville is centered on the banks of the St. Johns ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Manager jobs
$81,805 to $109,131
Jacksonville, Florida area prices
were up 1.5% from a year ago

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