Member Services Manager jobs in Lompoc, CA

Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Conference Services Manager - Franchised
  • Marriott International
  • Buellton, CA FULL_TIME
  • Job Number 24043997
    Job Category Sales & Marketing
    Location Santa Ynez Valley Marriott, 555 McMurray Road, Buellton, California, United States VIEW ON MAP
    Schedule Full-Time
    Located Remotely? N
    Relocation? N
    Position Type Management

    Additional Information: This hotel is owned and operated by an independent franchisee, Kang Family Partners. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

     

    JOB SUMMARY

     

    What we’re looking for:

     

    • The Santa Ynez Valley Marriott is seeking for a well-rounded, skilled, and experienced Conference Services Manager. This role would be responsible for proactively, coordinating, managing, and executing all details for Groups and Events as assigned.
       
    • Actively up-sells each business opportunity to maximize revenue opportunity. Responsible for the BEO process for all segments of banquet and catering events, as assigned.
       
    • Ensures business Event Orders are detailed properly and in a timely fashion for proper service delivery (10) business days before arrival. Responsible for completing Group Resumes for events and proper service delivery (10) days business days before arrival. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experiences.

       
    • Participate in negotiating food and beverage, audio visual and room rental, for meetings and events. Finalize billing within 3 days of group departure. Finalize Marriott Bonvoy Rewarding Event Points within 14 days of Group actualization. Achieves Sales Teams Group, Banquet/Catering revenue goals and budget. Responsible for attending all related Event Order, Group Resume, and Billing meetings as required.

     

    Specific Job Duties:

     

    • Handles all aspects of on-site group/event details/services.
    • Partners with banquets and sales managers to effectively manage the business opportunity.
    • Responds to incoming calls within 2-4 hours and written communication within 24 hours.
    • Identifies, qualifies business to achieve team banquet/catering revenue goals and budget.
    • Focuses on upselling to all groups with significant potential sales revenue.
    • Develops effective Conference Services quarterly action plans to increase sales and overall customer experience.
    • Anticipate guests’ needs by developing and selling creative group events.
    • Prepares and conducts memorable site tours and planning sessions for customers. Administering Site Alerts and instructions/information to departments as needed.
    • Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.
    • From initiation and formulation through execution and post-con, CSM creates edits, details, briefs and follows through with complete EO process as prescribed per event by our hotel, brand and HHG standards. CSM is the BEO ‘champion’ for the property.
    • Create diagrams using hotel diagramming tool for each event and distribute to banquets team.
    • Uses negotiating skills and creative selling abilities to increase future group and event business revenue. Assigns proper inquiry to appropriate sales manager to negotiate new business and/or amendments for contracts. Builds and strengthens relationships with existing and new customers to enable future bookings.
    • Activities include sales calls, entertainment, trade shows when needed.
    • Develops relationships within community to strengthen and expand local customer sales opportunities.
    • Provides excellent customer service in order to grow share of the account.
    • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
    • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations.
    • Assign Marriott Bonvoy Points at close of event.
    • Close out final billing of assigned groups.
    • Assist with taking leads and providing tours for walk-in guests as needed.
    • Provide evening and weekend coverage as needed for events.
    • Assists with the completion of all reports, as assigned.
    • Copy Director of Sales or Sales Managers on correspondence sent to clients as requested.
    • Assists with timely distribution of EO, Resume, and Site Alert forms, as required.
    • Assists with incoming telephone correspondence, as required.
    • Know and understand Marriott Standards, set example for others.
    • Report all discrepancies in procedures to management.
    • Attend department and company meetings as scheduled.
    • Review contracts, cost estimates, event orders, deposit schedule, and event checks in detail to insure data entry accuracy to systems.

     

    JOB REQUIREMENTS

    Education:

    High school or equivalent (Preferred)



    Experience:

    Catering/Conference Management: 3 years (Preferred)



    Description of Pay and Benefits, if any
     

    • Salary: $26.00 – $28.00 per hour


      Benefits:

       
    • 401(k)
    • Dental insurance
    • Employee assistance program
    • Employee discount
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

     

    Compensation package:
     

    • Bonus opportunities

     

    This company is an equal opportunity employer.

    frnch1




  • 1 Day Ago

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Electrical Services Manager
  • Chumash Enterprises
  • Santa Ynez, CA FULL_TIME
  • Overview The Electrical Services Manager is responsible for maintaining all Chumash facilities’ electrical systems. Responsibilities Maintains all facilities’ electrical systems: Electrical panels, li...
  • 1 Month Ago

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Conference Services Manager
  • Santa Ynez Valley Marriott
  • Buellton, CA FULL_TIME
  • About our Company: Welcome to the Santa Ynez Valley Marriott. Conveniently located 30 minutes north of Santa Barbara and 3 miles from Solvang, the Danish Capital of America. The Marriott is in the hea...
  • 1 Month Ago

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Program Manager - Supportive Living Services
  • Spread Your Wings, LLC.
  • Solvang, CA FULL_TIME
  • Our company is expanding and opening a new office location in Solvang, California and surrounding areas.The Program Manager manages Supportive Living Services for clients living in the Santa Barbara C...
  • 2 Months Ago

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Team Member Relations Manager
  • Chumash Enterprises
  • Santa Ynez, CA FULL_TIME
  • Overview Under the direction of the Executive Director of Human Resources, the Team Member Relations Manager provides day to day leadership on behalf of the Team Member Relations team. Promotes a posi...
  • 22 Days Ago

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Knowledge Manager
  • By Light Professional IT Services LLC
  • Vandenberg AFB, CA OTHER
  • Overview Full Spectrum Operations, a joint venture between By Light Professional IT Services and AmericanCommunications Solutions is hiring talented IT professionals for the Eastern Western Operationa...
  • 1 Month Ago

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0 Member Services Manager jobs found in Lompoc, CA area

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Customer Service Representative
  • Young Dental
  • Santa Maria, CA
  • >> Customer Service Representative Customer Service Representative Summary Title:Customer Service Representative ID:1674...
  • 3/28/2024 12:00:00 AM

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Aquatics Specialist - Lifeguard/Swim Instructor
  • City of Lompoc, CA
  • Lompoc, CA
  • Salary : $3,414.35 - $4,080.01 Monthly Location : Lompoc, CA Job Type: Full-Time, Permanent Job Number: 0450723 Departme...
  • 3/28/2024 12:00:00 AM

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Chemist
  • Department of Defense
  • Lompoc, CA
  • Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. This position will su...
  • 3/28/2024 12:00:00 AM

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Program Manager
  • Missile Defense Agency
  • Lompoc, CA
  • Summary The position(s) covered by this vacancy announcement is in the Department of Defense (DoD) Acquisition Workforce...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • Santa Maria, CA
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/24/2024 12:00:00 AM

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Shift Leader
  • Grand Fitness Mgmt, LLC
  • Lompoc, CA
  • A Shift Leader supervises fellow coworkers while they work, monitoring their performance, ensuring they comply with comp...
  • 3/24/2024 12:00:00 AM

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Branch Office Administrator
  • Edward Jones
  • Lompoc, CA
  • Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you...
  • 3/20/2024 12:00:00 AM

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Military Family Life Counselor (Child Development Center)
  • Leidos
  • Lompoc, CA
  • Description Leidos is hiring licensed behavioral health professionals to join our Child and Youth Behavioral, Military a...
  • 1/25/2024 12:00:00 AM

Lompoc (/ˈlɒmpoʊk/, LOM-poke) (Purisimeño: Lompo', "Stagnant Water" ; Spanish: Lumpoco) is a city in Santa Barbara County, California, on the west coast of the United States. The city was incorporated on August 13, 1888. The population was 42,434 at the 2010 census, up from 41,103 at the 2000 census. Before European settlers arrived, the area around Lompoc was inhabited by the Chumash people. The name of the city is derived from a Purisimeño term, "Lum Poc", which means "stagnant waters" or "lagoon". The Spanish called it "Lumpoco". In 1837, the Mexican government sold the area as the Rancho L...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Manager jobs
$92,319 to $123,157
Lompoc, California area prices
were up 2.5% from a year ago

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