Member Services Manager jobs in Lowell, MA

Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Environmental Services - Manager in Training
  • Healthcare Services Group, Inc.
  • CHELMSFORD, MA OTHER
  • Additional Information

    #URGENTLYHIRING

    Overview

    Who We Are

     

    Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have provided essential services to thousands of healthcare communities across the country. As one of America's Most Trustworthy Companies, we have been recognized for treating our customers and employees fairly and pursuing excellence via an ever-evolving and expanding focus on training and the development of team members at every level.

     

    Our Company Purpose & Values

     

    Our Purpose is Fostering Fulfillment In Communities.

     

    Our Values, Integrity, Collaboration, Empowerment, Passion & Perseverance (aka Grit) influence our decisions and the actions that follow in and out of the workplace. 

     

    Who You Are

     

    You are driven, ambitious, have a personal calling for serving people, and desire to positively impact your community. You enjoy collaborating with others, aren't afraid to roll up your sleeves, and go beyond to get the job done. You have a passion and desire to deliver the highest customer and resident experience every day. 

     

    What We Offer

     

    HCSG offers a comprehensive array of benefits to support our associates and their family’s health and well-being. Our goal is to promote welfare and health and enhance our associates' and their families' overall quality of life.

    • Benefits - FREE Telemedicine and Prescription Discount Program along with an array of medical, dental, vision, and other supplemental health plans. *Availability based on state.
    • Training - We take the development and education of our associates very seriously. Our promotions-from-within philosophy opens the door to a stimulating and robust career with HCSG!
    • Employee Assistance Programs - FREE access for employees and their families for health, financial, and family services to support our employees' welfare and mental and physical health. 
    • Employee Recognition Programs - We strive to recognize employees who live out our Company Purpose and are committed to #GoingBeyond for our Client, Resident, and Employee Communities!
    • Going Beyond Assistance Fund - A 501(c)(3) nonprofit formed by HCSG to serve as a charitable employer-sponsored disaster relief organization to provide emergency, hardship, and disaster assistance, to HCSG employees and their dependents or family members.
    • Paid - Holidays and Vacation for eligible employees.
    • Employee Stock Purchase Plan - Investment opportunity available to all eligible employees after two years of service.
    • Nationwide Opportunities - Transfers are available Nationwide -- great for active Military and Family!

    Keeping You Safe

     

    • The safety and health of our employees and that of the resident communities that we serve are our Company's most significant priority. 
    • Personal Protective Equipment - All employees will be provided and required to wear appropriate PPE for all functions. 
    • COVID-19 Vaccination - Employees will be required to comply with all policies, as required by State, Local, and/or our Customers

     

    Why HCSG

     

    At HCSG, you will find an environment that is fulfilling, collaborative, committed, stimulating, and structured to help you succeed in serving our communities. We offer engaging opportunities for every phase of one's career. HCSG is committed to providing growth and leadership opportunities to see you succeed!

     

    Position Summary

     

    Our exciting Manager-In-Training (MIT) program gives you the opportunity to learn and grow at an established company with over 45 years of experience. As our newest associate, you’ll experience a custom interactive program that will guide you through hands-on and computer-based training, lasting approximately eight (16) weeks. The program focuses on different aspects of managing your own account, including:

     

      • General Training & Comprehension - Learn and perform the job assignments of the housekeeper, heavy housekeeper/floor tech, and laundry worker positions and, as such, can operate, and teach others how to operate, a variety of industrial cleaning equipment.
      • Leadership Development - Assists in training, quality control, and in-servicing of staff according to policies and procedures and federal/state requirements.
      • Policies & Procedures - Learn to provide leadership, support, and guidance to ensure that quality standards, inventory levels, safety guidelines and customer service expectations are met, including following current applicable federal, state, and local standards, in line with our established policies and procedures to ensure that quality housekeeping services are provided at all times. 
      • Reporting - Train in maintaining records of income and expenditures, supplies, personnel, and equipment in report format to be delivered to HCSG and Facility management. 
      • Training - Learning to be responsible for all training, quality control and in-servicing staff to meet HCSG standards is an essential part of the Manager’s responsibility and includes touring various areas at the facility several times per day to assess work quality using QCIs for documentation purposes. 
      • Leadership - Learn to effectively handle managerial responsibilities as well, including but not limited to payroll submission, staffing patterns, effective coaching and discipline, purchasing, maintaining inventory, and budgeting.
    • Communication - Effectively communicate all directives from client managers, building occupants, and administrators to HCSG staff.
    • Safety - Utilize protective gear in all appropriate functions. Responsible for the safe and proper mixing and use of cleaning solutions while adhering to all safety precautions. Reporting equipment/cleaning product needs and or malfunctions to supervisor in a timely fashion. Ensure the established standards, safety, and quality guidelines are met. Follow infection control and universal precautions policies and procedures to ensure that a sanitary environment is achieved at all times. Follow proper reporting, isolation, and handwashing procedures/techniques.
    • Punctuality - Consistent attendance and punctual arrival. Timely completion of assigned cleaning area according to schedule. Respond to the paging system in a timely and appropriate manner.
    • Customer Experience - Positively represents HCSG by following instructions, being courteous, and cooperative with supervisor, co-workers, and client staff.
    • Resident Experience - Positive, pleasant, and tactful interactions with residents, staff, and facility guests.

    Qualifications

     

    • Demonstrate a positive attitude with the ability to follow oral and written instructions, and perform routine, repetitive tasks daily.
    • After completing all appropriate training, utilize leadership skills to accomplish all responsibilities without supervision and do so without injury to oneself or other individuals.
    • A high school diploma or equivalent required.
    • Basic computer skills with the ability to maintain records and complete reports as required, including web-based reporting.
    • Must be able to speak, read and write English to communicate effectively with others.
    • Must be able to be at work as scheduled and on time.
    • Compliance with COVID-19 Vaccination Policies, as required by State, Local, and/or Customers.
    • Must be able to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, stand, sit, bend and walk for extended periods. 
    • Must be able to perform routine, repetitive tasks continuously.
    • Must be able to work around food and cleaning products.
    • Must live in the service area.

    HCSG is proud to be an equal opportunity employer committed to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions, or affiliations, veteran status, or other legally protected classes. HCSG also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.

     

     

    HCSG is committed to fostering and supporting a vibrant company culture that encourages employees to bring their authentic and best selves to serve our resident and client communities. We believe all employees, regardless of position, age, race, religion, beliefs, socioeconomic background, or gender, should work in an environment where they are safe, respected, and treated fairly, with their viewpoints, thoughts, and ideas encouraged and embraced.

  • 1 Month Ago

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Environmental Services - Manager in Training
  • Healthcare Services Group, Inc.
  • BEDFORD, MA OTHER
  • Additional Information #URGENTLYHIRING Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the health...
  • 1 Month Ago

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OPENER Member Services Representative
  • Planet Fitness - The Core Group
  • Dracut, MA FULL_TIME
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
  • 20 Days Ago

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Member Services Representative WEEKENDS
  • Planet Fitness - The Core Group
  • Wilmington, MA FULL_TIME
  • Job Description Job Description Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet...
  • 25 Days Ago

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Member Services Representative
  • Planet Fitness - The Core Group
  • Burlington, MA PART_TIME
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
  • 1 Day Ago

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Member Services Representative
  • Planet Fitness - The Core Group
  • Tewksbury, MA FULL_TIME
  • Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective mem...
  • 1 Day Ago

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0 Member Services Manager jobs found in Lowell, MA area

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Club Membership Manager
  • Bass Pro Shops
  • Berlin, MA
  • This Retail Manager position for our Bass Pro Shops and Cabelas CLUB program is a unique position in our retail location...
  • 3/29/2024 12:00:00 AM

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Club Membership Manager
  • BPS Direct, LLC
  • Berlin, MA
  • This Retail Manager position for our Bass Pro Shops and Cabelas CLUB program is a unique position in our retail location...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • Lowell, MA
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • Tewksbury, MA
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/29/2024 12:00:00 AM

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Retail Manager - CLUB Membership
  • Cabela's
  • Berlin, MA
  • **_POSITION SUMMARY:_** This Retail Manager position for our Bass Pro Shops and Cabelas CLUB program is a unique positio...
  • 3/29/2024 12:00:00 AM

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Universal Sales Associate Floater
  • Bellwether Community Credit Union
  • Manchester, NH
  • Universal Sales Associate Floater Bellwether Community Credit Union (BCCU) Manchester, NH Full-time - Non-Exempt Pay: $1...
  • 3/28/2024 12:00:00 AM

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Retail Service Specialist
  • O'Reilly Auto Parts
  • Tewksbury, MA
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/28/2024 12:00:00 AM

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Manager Customer Success- Digital Marketing Solutions- Team Lead (Remote)
  • Broadridge Financial Solutions
  • Andover, MA
  • At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate...
  • 3/28/2024 12:00:00 AM

Lowell is a city in the U.S. Commonwealth of Massachusetts. Located in Middlesex County, Lowell (along with Cambridge) was a county seat until Massachusetts disbanded county government in 1999. With an estimated population of 109,945 in 2014, it is the fourth-largest city in Massachusetts, and the second-largest in the Boston metropolitan statistical area. The city is also part of a smaller Massachusetts statistical area called Greater Lowell, as well as New England's Merrimack Valley region. Incorporated in 1826 to serve as a mill town, Lowell was named after Francis Cabot Lowell, a local fi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Manager jobs
$93,859 to $125,212
Lowell, Massachusetts area prices
were up 1.6% from a year ago

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