Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Member One' s mission is to help our members, employees, and communities flourish. Our vision is to be our members' favorite solution however they wish to bank with us. We create and enhance member relationships by providing a knowledgeable team that offers exceptional services.
JOB ACCOUNTABILITY/ESSENTIAL FUNCTIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hours: Monday-Friday 7:30am-6:00pm, Saturday 8:30am-1:00pm
Roanoke Valley Retail Centers (Salem, Southwest Roanoke, South Roanoke, Downtown Roanoke, Hershberger Road, Orange Avenue, Vinton, and Daleville)
Lynchburg Retail Centers (Timberlake Road, Lakeside Crossing, and Forest)
New River Valley Retail Centers (Fairlawn and Christiansburg)
Franklin County Retail Centers (Rocky Mount and Westlake)
Member One Federal Credit Union (MOFCU) is committed to the full inclusion of all qualified individuals. As part of this commitment, MOFCU will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact a member of our People Operations Team at 540-982-8811 or pops@memberonefcu.com.
Member One is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. M/F/Disability/Covered Veteran.
REQUIRED EDUCATION/EXPERIENCE:
High School diploma or equivalent required.
Associates degree preferred.
Knowledge of bank/credit union teller operations, products, policies, procedures and services. Minimum of three years bank/credit union experience preferred.
Minimum of one year of supervisory experience required.
Excellent verbal and written communication skills.
Possess a positive attitude and a willingness to learn.
Ability to function in a multi-task environment.
Proven ability to identify and evaluate issues and reach sound conclusions or decisions based on fact in a proactive manner.
Demonstrated skills in sales, coaching and problem solving.
Must possess Windows-based computer skills and a working knowledge of office equipment.
Must be available to work Saturday hours when required.
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