Member Services Manager jobs in Madison, WI

Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Member Benefits Consultants
  • WEA Member Benefits
  • Madison, WI FULL_TIME
  • Do you want to support public school employees?
    Are you looking for a part-time role with flexible hours?
    Do you enjoy helping public school employees take ownership in their financial future?

    If you answered YES, you might be the person we are looking for.

    Member Benefits is committed to the financial security of Wisconsin public school employees. We are looking for current or former Wisconsin public school employees who can help provide financial mentoring to other Wisconsin public school employees.

    We are looking for:

    Part-time Financial Consultants
    Wisconsin K–12 Public Education Field

    WEA Member Benefits (Member Benefits) seeks extraordinary current or former Wisconsin public school employees interested in working part-time as Member Benefits Consultants. Successful candidates will have a familiarity with the Wisconsin educational community as well as a deep understanding of the financial needs and concerns of K–12 public school employees. Working as a consultant for Member Benefits provides personal satisfaction and enjoyment, an opportunity to stay connected to the educational community, and extra income.

    About us

    Member Benefits was created more than 50 years ago by WEAC to enhance the financial security of Wisconsin K–12 public school employees. We are a leading provider of voluntary retirement savings and personal insurance products to Wisconsin K–12 public school employees.

    Assignment

    • Identify potential eligible Wisconsin public school employees interested in Member Benefits programs.
    • Assist educators and their families in selecting products that help increase their financial security.
    • Enroll eligible Wisconsin public school employees into 403(b) and IRA programs.
    • Refer Wisconsin public school employees to insurance consultants.
    • Work effectively with Member Benefits employees.
    • Time is spent educating others.

    Qualifications

    • Current Wisconsin Life and Property and Casualty licenses and both Financial Industry Regulatory Authority (FINRA) Series 6 and 63 licenses (or the willingness and ability to obtain prior to appointment to the position).
    • A “can-do” attitude and professional image.
    • Strong verbal communication skills.
    • Excellent interpersonal skills.
    • Competitive and goal oriented.
    • Current or former Wisconsin K–12 public school employee.

    Benefits

    • Hourly rate.

    Meet our MBCs

    Steve Bader

    Steve was a band director for 34 years for elementary through high school students (Westfield and De Pere). “I loved it.” His wife is a fulltime technology training specialist at the elementary schools in De Pere.

    Vicki Engle

    Vicki taught middle school math in the Menomonee Falls and Mequon-Thiensville school districts. She also spent several years in the private sector where she focused on training, analysis, and business development with Procter & Gamble and a local pharmacy consultant. “I enjoy sharing my passion for personal finance to help others become financially secure.”

    Dave Olson

    While co-owning and managing his family premium ice cream business in Chippewa Falls for 25 years, Dave also taught business and marketing courses at Chippewa Valley Technical College for several years. His wife Mary is a retired elementary teacher of 36 years. “As we go through life, circumstances change, but there’s almost always some extra funds that can be set aside to help us reach our retirement goals.”

    Mark Resch

    Mark taught high school science for 35 years and coached high school and college football in Ripon. He was very involved in his association locally and nationally. “That spirit of serving members continues today in my work as an MBC.”

    Bruce Winchester

    Bruce retired after thirty-one wonderful years with the Elk Mound School District. He taught government, law, economics, and English literature. Bruce also enjoyed coaching the Academic Decathlon and basketball.

    John Anderson

    John retired after 28 years of teaching chemistry and life sciences at Mid-State Technical College in Wisconsin Rapids. He is also currently involved in developing a sustainable agriculture project in Honduras.

  • Just Posted

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Member Service Clerk
  • WEA Member Benefits
  • Madison, WI FULL_TIME
  • Come join our growing Business Services Team as a Member Service Clerk at WEA Member Benefits! At WEA Member Benefits, we are dedicated to serving our members with highly rated retirement savings, fin...
  • 17 Days Ago

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Environmental Services - Manager in Training
  • Healthcare Services Group, Inc.
  • WISCONSIN DELLS, WI OTHER
  • Additional Information #Nowhiring Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare ...
  • 1 Month Ago

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Accounting Manager (Management Advisory Services)
  • SVA | A Professional Services Company
  • Madison, WI FULL_TIME
  • SVA is looking for a Manager to join our growing Management Advisory Services team in our Madison, WI location. This is the opportunity you have been looking for! In this role, you will refine your sk...
  • 4 Days Ago

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Member Services Representative
  • Crunch Fitness
  • Madison, WI PART_TIME
  • The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation! The MSR handles all preliminary guest questions and...
  • 3 Days Ago

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Member Services Representative - Teller
  • Madison Credit Union
  • Madison, WI FULL_TIME
  • Member Services Representative - Teller Madison Credit Union is a not for profit financial cooperative formed in 1936. Our motto is “Big Enough to Serve, Small Enough to Care!” If you care about helpi...
  • 1 Month Ago

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0 Member Services Manager jobs found in Madison, WI area

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Customer Service Representative - Work From Home>
  • Garner Health
  • Madison, WI
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/29/2024 12:00:00 AM

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Customer Service Advisor, IC starting at $16/hr + tips
  • Mister Car Wash Inc.
  • Madison, WI
  • **Customer Service Advisor, IC starting at $16/hr + tips** WI-0483, 907 S Park Street, Madison, Wisconsin, United States...
  • 3/29/2024 12:00:00 AM

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Customer Service Associate
  • Mirus Bio, LLC
  • Madison, WI
  • JOB TITLE: Customer Service Associate DEPARTMENT: Customer Service FOCUS: Customer Service LOCATION: Onsite, Madison, WI...
  • 3/27/2024 12:00:00 AM

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Patient Service Representative
  • Midwest Dental Group
  • Madison, WI
  • X Patient Service Representative Position in Madison, WI **Patient Service Representative Position in Madison, WI** **Fu...
  • 3/27/2024 12:00:00 AM

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Customer Support Representative II (Madison)
  • SchoolInfoApp
  • Madison, WI
  • **SchoolInfoApp Customer Support Representative II** (App Store Associate) SchoolInfoApp is looking for a tech-savvy and...
  • 3/27/2024 12:00:00 AM

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Customer Support Representative
  • Rentable
  • Madison, WI
  • **Customer Support Representative** at Rentable Madison, WI Were Rentable, a venture-backed startup on a mission to make...
  • 3/27/2024 12:00:00 AM

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Retail Customer Service Associate
  • FedEx
  • Madison, WI
  • RC430021810 Retail Customer Service Associate 3906 E Washington AveMadisonWisconsin53704 FXO: Individual Contributor Ret...
  • 3/26/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness Inc.
  • Madison, WI
  • At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal i...
  • 3/25/2024 12:00:00 AM

Madison is located in the center of Dane County in south-central Wisconsin, 77 miles (124 km) west of Milwaukee and 122 miles (196 km) northwest of Chicago. The city completely surrounds the smaller Town of Madison, the City of Monona, and the villages of Maple Bluff and Shorewood Hills. Madison shares borders with its largest suburb, Sun Prairie, and three other suburbs, Middleton, McFarland, and Fitchburg. Other suburbs include the city of Verona and the villages of Cottage Grove, DeForest, and Waunakee as well as Mount Horeb, Oregon, Stoughton, and Cross Plains among others. According to th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Manager jobs
$84,304 to $112,464
Madison, Wisconsin area prices
were up 1.3% from a year ago

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Coast Central Credit Union announced that Melissa Collins has been appointed Manager, Member Services of its Eureka Downtown location at 4th & F Streets, reporting to VP, Member Services Kristin Blair.
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