Member Services Manager jobs in New Britain, CT
Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Member Services Manager jobs
MPS - Inside Sales Representative
- Association Member Benefits Advisors
-
Waterbury, CT
FULL_TIME
-
About Our Company
Association Member Benefits Advisors (AMBA) is a national full-service insurance agency that provides much-needed insurance coverage to retired and active educators, police, firefighters, state, city, and municipal workers. Our insurance agents help some of our most selfless servants secure the retirement they deserve. We work to protect the financial well-being of retirees while preserving the quality of life for them and the people they love.
AMBA Inside Sales Benefits Representatives engage members and policyholders from some of the largest retired public employee associations in the nation. The Benefits Representative role provides presentations by phone on product details and facilitates phone enrollment of members into these programs. No Cold Calls!
Over 400 associations across all 50 states exclusively endorse AMBA to provide benefits to their members. Some of these associations include the Texas Retired Teachers Association, Georgia Retired Educators Association, Illinois Retired Teachers Association, North Carolina Retired Governmental Employees Association, and the California Retired Teachers Association.
- Through our exclusive endorsements, we gain direct access to their members, and our in-house Marketing team generates thousands of qualified leads that we provide to our agents at no cost.
- Every advisor has their own aspirations, and you can achieve them here at AMBA with our proven systems and processes.
- A structured setting for sales professionals with support systems and coaching, technology, and training at no cost to you
Your Day To Day
- Enhance brand through excellent, courteous, and professional communication while maintaining the utmost quality standards as required
- Make 70 calls per day to members and policyholders to engage in additional benefit opportunities and handle inbound call volume as needed
- Use a consultative approach to sell needs-based L&H insurance products to public service employees and help them choose benefits to secure their financial future
- Provide a best-in-class member experience when answering questions regarding existing policies or other sales & service-related inquiries
- 2 years Call Center or Insurance Sales Experience
- Strong communication skills, including the demonstrated ability to speak, listen and write effectively (i.e., strong verbal, written, and interpersonal skills)
- Able to navigate efficiently within a variety of technology platforms and record all activities/call summaries for historical purposes
- Experience working with Salesforce.com or similar CRM
- Enthusiasm for learning and ability to learn through virtual and in-person formats
- Motivated, results-driven, optimistic team builders with exceptional interpersonal skills
- A commitment to excellence in all that you do
Perks & Comp
- Compensation is via hourly pay and monthly bonuses. Target total compensation, upon meeting minimum requirements, is $50,000-$60,000 in the first year for average producing reps.
- Top established team members are earning over $100,000 annually
- Medical benefits, dental, vision, life insurance, and long-term disability
- 401K
- PTO and employee holidays
- Rapidly growing company with room for advancement. We promote from within
Other Details of the Job
Hourly Rate: $14
Schedule:
8 hour shifts
Monday to Friday
#LI-remote - 1 Month Ago
Member Services Representative
- MERIDEN NEW BRITAIN BERLIN YOUNG MENS
-
New Britain, CT
OTHER
- Job Details Job Location: New Britain YMCA - New Britain, CT Position Type: Part Time Salary Range: Undisclosed DescriptionDelivers excellent service to all members, guests, and program participants. ...
- 14 Days Ago
Member Services Representative-Meriden
- Meriden New Britain Berlin Young Mens
-
Meriden, CT
FULL_TIME
- Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs. Promotes memberships, programs and events. ESSENTIAL FUNCTIONS: Provide excellent servi...
- 3 Days Ago
Member Services Representative
- MERIDEN NEW BRITAIN BERLIN YOUNG MENS
-
Meriden, CT
OTHER
- Job Details Job Location: Meriden YMCA - Meriden, CT Position Type: Part Time Salary Range: Undisclosed DescriptionDelivers excellent service to all members, guests, and program participants. Responds...
- 26 Days Ago
Member Services Representative-New Britain
- Meriden New Britain Berlin Young Mens
-
New Britain, CT
FULL_TIME
- Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs. Promotes memberships, programs and events. ESSENTIAL FUNCTIONS: Provide excellent servi...
- 3 Days Ago
Manager Laboratory Services (MT)
- MidState Medical Center
-
Meriden, CT
FULL_TIME
- Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Work where every moment matters. Every day, over 30,000 Hartford HealthCare colleagues come to work with one th...
- 15 Days Ago
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0 Member Services Manager jobs found in New Britain, CT area
Director, Credit & Collections Customer Experience
- Eversource Energy
-
Berlin, CT
- Experience a **community** of support **Director, Credit & Collections Customer Experience** 10/07/2021 **Locations** Wi...
- 4/19/2024 12:00:00 AM
Customer Service Representative - Work From Home>
- Healthon
-
Southington, CT
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
- 4/19/2024 12:00:00 AM
Greeter
- Walmart
-
Rocky Hill, CT
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/19/2024 12:00:00 AM
Greeter
- Walmart
-
Hartford, CT
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/19/2024 12:00:00 AM
Patient Care Partner
- Connecticut Children's Medical Center
-
Hartford, CT
- The Patient Care Partner promotes the safety, health and comfort of patients, families and staff as related to the care ...
- 4/19/2024 12:00:00 AM
Sales Ex - COE – Client Success - Advanced Analytics Manager
- Accenture
-
Hartford, CT
- Organization: Corporate Functions/Sales Excellence - COE Location: US Negotiable Accenture is a leading global professio...
- 4/19/2024 12:00:00 AM
HVAC Service Development Manager - Northeast
- Johnson Controls International
-
Rocky Hill, CT
- Build your best future with the Johnson Controls team As a global leader in smart, healthy, and sustainable buildings, o...
- 4/18/2024 12:00:00 AM
Patient Service Representative - OB/GYN
- Summit Health, Inc.
-
Hartford, CT
- About Our Company We're a physician-led, patient-centric network committed to simplifying health care and bringing a mor...
- 4/15/2024 12:00:00 AM
About New Britain, Connecticut
New Britain is a city in Hartford County, Connecticut, United States. It is located approximately 9 miles (14 km) southwest of Hartford. According to 2010 Census, the population of the city is 73,206.
Among the southernmost of the communities encompassed within the Hartford-Springfield Knowledge Corridor metropolitan region, New Britain is home to Central Connecticut State University and Charter Oak State College.
The city's official nickname is the "Hardware City" because of its history as a manufacturing center and as the headquarters of Stanley Black & Decker. Because of its large Polish p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Manager jobs
$92,290 to $123,120
New Britain, Connecticut area prices
were up 1.7% from a year ago
were up 1.7% from a year ago
What does a Member Services Manager do?
Member Services Manager in Utica, NY
Are you a new Yale Health member or thinking of becoming one? Visit our New Members page.
December 31, 2019
Member Services Manager in Monterey, CA
Select the box that says Not a Member yet? then complete the form and pay.
December 02, 2019
We work with 400 community groups providing a diverse volunteer work force needed to deliver their essential services.
February 15, 2020
Member Services Manager in Pittsburgh, PA
Coast Central Credit Union announced that Melissa Collins has been appointed Manager, Member Services of its Eureka Downtown location at 4th & F Streets, reporting to VP, Member Services Kristin Blair.
February 20, 2020