Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
This position is for the following shifts:
The Member Services Representative must demonstrate a personal commitment to the
mission of the YMCA. This position requires a person who must demonstrate an ability
to work effectively with people and be a team member. This position requires good
organizational skills, strong human relation skills, general knowledge of business
procedures, good communication skills (verbal and written), willingness to adapt to
change and knowledge about YMCA operational procedures and programs. This person
must have sales experience, a working knowledge of operating computers, must be
dressed in uniform, friendly, and exhibit good health habits. The ability to establish and
maintain harmonious relationship with staff, volunteers, members and community is
essential.
• Must be at least 18 years old.
• Must be polite, cheerful and have ability to work with others.
• Must be able to work when scheduled or find a replacement.
• Must be responsible enough and tactful to maintain control in building.
• Must be current in CPR & First Aid or equivalent and stay current.
• You must know emergency procedures.
• Must believe in the YMCA Mission and Purpose.
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