Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
```Job Summary:
We are seeking a talented and enthusiastic Member Services and Communications Coordinator to join our team. This position assists the Executive Director with the communication strategy and execution of events for the Yelm Chamber of Commerce, plays a key role in the day-to-day operations of the Yelm Chamber of Commerce, manages the database of members, works well under pressure, has an eye for detail and must be an expert in written and verbal communication. The person in this role will demonstrate courtesy, diplomacy and the highest level of professionalism in all dealings.
Duties:
- Assists the Executive Director with the communication strategy and execution of events for the Yelm Chamber of Commerce
- Manage social media platforms and create engaging content to drive growth in our membership. (Facebook, Instagram, LinkedIn) - Secure event venues and managing details associated with small and large gatherings. -Assists the Executive Director to coordinate, set agenda and attend assigned meetings
- Design fliers, newsletters and brochures.
-Answer questions from visitors and callers to the Yelm Chamber of Commerce office and direct them to resources when appropriate. -Onboard new memberships and manage renewals and assist the Executive Director with billing as directed. -Ensure office is maintained in a manner that provides efficient operations and is presentable to Chamber members and guest, to include light cleaning and organization. -Other duties as assigned aimed at aiding in the communication, branding, marketing and event planning with efforts geared toward the advancement of the organization's mission.
Experience:
- Bachelor's degree in Communications, Public Relations, or a related field preferred
- Proven experience in communications or public relations roles
- Strong writing, editing, and proofreading skills with attention to detail
- Proficiency in social media management platforms and tools
- Excellent public speaking and presentation skills
- Knowledge of AP style guidelines
- Familiarity with media relations practices and strategies
- Ability to conduct market research and analyze data
- Experience in drafting press releases and coordinating media interviews
Job Type: Part-time
Pay: From $17.00 per hour
Expected hours: 15 per week
Schedule:
Ability to Relocate:
Work Location: In person
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