Member Services Manager jobs in Pierre, SD

Job Summary: 

The primary purpose of the CS Child Services Manager (CSM) is to enhance the quality of our CS client services and to promote continuity of care through department management of Sacred Heart Center Child Services.  SHCCS is an accredited facility to provide group care and shelter for children in South Dakota.  Under the direction of the CS Director, the CSM position will manage the day-to-day department services for the Sacred Heart Center Child Services department. The CSM is responsible for leading and supporting the ongoing development and implementation of the CS services and SHC Mission.  The CSM is responsible for the overall daily operations of the residential component of the Sacred Heart Center Child Services program and direct care staff.

This position requires excellent organizational skills and sound judgment in the decision-making process. This position is a part of the management/leadership team for the Children's Services Shelter and partners with the CS Case Manager and CS Director to ensure our clients and services are meeting standards. The CSM will possess both excellent written and verbal communication skills necessary for conducting business internally and externally.  Provide leadership for client services and program development/assessment. 

Job Duties & Responsibilities:

1. Responsible for overall department management of the CS client services and programs, including ensuring compliance with all regulations, licensing, and contract requirements, and all program policies and procedures.
2. Provides leadership to and supervision of CS staff, including all YCW, the Administrative Assistant, and the Food Supply Specialist, and ensures the development and achievement of individual staff goals.
3. Under the oversight of the CS Director, the CSM is responsible for developing, implementing, monitoring, and updating client programs. Works in partnership with the CS Case Manager for client treatment plans and reporting requirements.
4. Responsible for managing and tracking the schedules for CS staff and coordinates with the CS Case Manager and YCW Supervisor to ensure appropriate staffing for client appointments and transports.
5. Maintains a professional work environment to ensure each client receives the appropriate services and that staff are trained to meet the changing demands of the program and center.
6. Coordinate, facilitate, and participate in weekly/bi-weekly meetings such as CS staff meetings, placing agencies, counselors, other service providers, and attorneys/prosecutors as needed, as well as coordinating cases with the CS Case Manager for effective staffing.
7. Coordinate with staff and therapists in identifying and arranging educational groups and classes such as independent living skills, anger management, behavior management, etc.
8. Provide oversight and assist with preadmissions processes, orientation, client intakes, and assessment of newly admitted clients.
9. Responsible for reporting concerns to the CS Director and/or the appropriate outside agency such as DSS, DHS, etc., where appropriate.
10. Facilitate meetings with other agencies based on client needs. (e.g. Work, Schools, Behavioral Health, Job Training, Independent Living Skills/ Facilities, treatment centers, etc.) and ensure staff work approved methodologies for each resident in securing needed services and resources.
11. Provide general management of the CS budget, under the oversight of the CS Directors, and ensure all spending is approved and in alignment with standards.
12. Provide oversight of internal petty cash, incident reports, PQI, Staff Surveys, and other internal policies and procedures
13. Lead and manage staff meetings, coordinating with the CS Director and Case Manager
14. Regularly works 40 hours per week as required to meet the needs of SHC and its mission, primarily working Monday through Friday. Some evenings or weekends may be required to meet the needs of our facility and clients or to supervise staff.
15. Provides other services and work duties as needed to meet the needs of the Sacred Heart Center and its ability to carry out its mission.

Supervision:

1. Supervision Received:

This position is supervised by the Director of Child Services. 

    2. Supervision Provided:

This position is a supervisor role and provides direct and indirect supervision to all YCW, the Administrative Assistant, and the Food Supply Specialist. 

Minimum Qualifications:

1. Education and Experience:

• Associate's degree from a Regionally Accredited institution is required.
• Bachelor's or Master’s degree in an appropriate discipline is strongly preferred.
• 2 years of work as a Youth Care Worker or direct care staff required.
• Must be at least 21 years old.
• Significant knowledge of the cultural and social patterns of the population we serve.
• 2 years of experience supervising staff.
• Experience communicating with clients and staff.
• Experience working in or with Tribal communities and Native American populations is required; experience working on a Reservation is strongly preferred.

   2. Skills & Abilities:

• Ensure and maintain confidentiality at all times
• Computer skills - must possess excellent computer skills including the use of Microsoft Office such as Word, Excel, and Outlook with the ability to learn job-specific programs and software
• Interpersonal skills - must be able to communicate effectively with administrative staff and departmental staff
• Job Knowledge: possess the necessary skills to complete necessary tasks for the position.  This includes previous supervisory experience and background in working with at-risk or vulnerable individuals.
• Ability to network with a variety of outside agencies and personnel serving the clients in residence at SHC Child Services.
• Possess both excellent verbal and written communication skills
• Background in grant writing and reporting

    3. Additional Requirements:

• Possess a valid South Dakota Driver’s License
• Be able to safely operate a motor vehicle.
• Successfully pass pre-employment Drug Screen
• Be able to successfully pass a Request to Screen for Child Abuse/Neglect from the Department of Social Services
• Successfully pass Criminal Background Check.
• The following may disqualify any applicant from consideration:
  • Any felony conviction
  • Any domestic violence violations, convictions, or restraints.
  • Any violations, convictions, or restraints for actions made against children or vulnerable adults.
  • Any false, untrue statements or material omissions in the application and related paperwork or during the selection process.

Physical Conditions:

1. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• While performing the duties of this job, the employee occasionally may be exposed to unknown behaviors of clients in distress and outside weather conditions.
• The noise level in the work environment is usually moderate.
• Regularly works indoors in controlled temperature and noise levels.
• The employee will routinely operate typical business office equipment, including computer hardware.

    2. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms.
• The employee is occasionally required to stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 15 pounds and rarely lift up to 50 pounds with assistance.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
• The ability to remain alert to the surroundings and soundly make quick decisions to maintain the safety of staff and clients.
• Sitting for extended periods up to or exceeding 8 hours per day.

EEO Statement:

“The Sacred Heart Center, Inc. of South Dakota believes that all individuals are entitled to equal employment opportunities and shall provide equal opportunity employment to all employees and applicants. No person shall be discriminated against because of race, color, creed, national origin, age, sex, sexual orientation, disability, or any other nonperformance factors. It is the position of Sacred Heart Center that employment decisions be based on qualifications for the job and the ability to satisfy requirements established for each position that are reasonable and necessary.”

Native American/Alaskan Native Preference:

“The Sacred Heart Center, Inc. of South Dakota, located on the Cheyenne River Sioux Tribe Reservation and primarily providing services to Native and Indigenous peoples and communities within the boundaries of the Reservation, strives to provide Native American hiring preference whenever possible. In compliance with federal law and to best serve our clients, Sacred Heart Center will provide a hiring preference, whenever reasonably appropriate, to Native American/Alaskan Native applicants who meet the minimum qualification of the job, the best interest of our clients, and company mission."