Member Services Manager jobs in Port Arthur, TX

Must be available to work Monday - Friday 8:00am - 5:30pm and occasional Saturdays, as needed.

Equal Opportunity Employer Minorities/Women/Disabled/Veterans

Responsible for organizing, planning, directing, and controlling all operations of the Member Solutions Department.  Oversees all collections functions including the control of loan and credit accounts that are late, potentially delinquent, delinquent, or charged off.  Assists in the resolution of difficult and complex member account situations.   Responsible for collateral, repossessions, and the disposition of repossessed Credit Union assets.   Performs periodic evaluation of collections policies and procedures and modifies as needed.  Ensures that established policies, procedures, and legal requirements are followed.  Coordinates activities, ensuring that all subordinate areas of responsibility support Credit Union objectives.  Trains, directs, and appraises personnel.  Ensures that services are delivered professionally and efficiently.

 ESSENTIAL JOB DUTIES 

NON-ESSENTIAL JOB DUTIES 
Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union personnel and with management. 
Assumes responsibility for related duties as required or assigned.  

REQUIRED QUALIFICATIONS 

Education/Certification:     

Equivalent to a two-year business-related college degree or completion of a specialized course of study at a business or trade school

Required Knowledge:        

Experience Required:            

Excellent communication and public relations skills.
Ability to work in stressful, high-pressure situations.
Solid analytical and negotiating skills.
Strong leadership and supervisory abilities.
Strong management skills.
Able to operate computer calculations and other basic business equipment.
Strong decision-making skills.