Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Healthcare Services Group (HCSG) services thousands of accounts nationwide and is now hiring a Dining Services District Manager in your area! With a custom, state-of-the-art training program, there are engaging opportunities regardless of where you are in your career. If you crave to learn and want to make a positive impact in your community, we’d love to have you on our team!
What We Offer!
Position Summary
Qualifications
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HCSG is one of the largest providers of environmental, dining, and nutritional services, and as such, we continually seek out motivated and professional leaders to join our team! Our firm commitment to training provides all of our associates with ample opportunity for self-improvement and professional growth. We offer equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, HCSG complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities.
Job Type: Full-time
Pay: $75,000.00 - $80,000.00 per year
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Work Location: Multiple locations
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