Member Services Manager jobs in Spokane, WA

General Store Manager Description

Are you an outgoing, driven individual interested in providing the best customer service the industry has to offer? Join the fastest growing retailer group in the state, and help show the world what we can do! Looking to hire industry leading people who can join our diverse team and help us grow and provide an outstanding cannabis experience for our customers. At our location you can expect a warm, fast paced environment with innumerable opportunities for advancement. If you think you have what it takes to be part of the best, fastest growing team in the state, apply today!

Essential Duties and Responsibilities

Responsible for all day-to-day operations including but not limited to;

● Customer service comes first, ensuring all customers are promptly greeted and welcomed.

● Create and execute store operations and processes consistently.
● Keeping the store compliant by the LCB standards.
● Processing and organizing all records required by the LCB.
● Cash handling, Bank deposits, till drops during shifts, and tracking all cash transfers.
● Create and implement plans to improve the stores functionality and efficiency.
● Implement store-wide operations based on protocol, on a consistent basis.
● Implement sales, inventory, marketing, and merchandising strategies to maximize sales.
● Drive brand loyalty by empowering team to create an outstanding customer experience
● Help implement community involvement efforts, guided by the marketing team.
● Help implement marketing and in-store event strategies to increase brand awareness and profitability guided by the marketing team.
● Organize and handle all hiring and retention efforts (recruiting, hiring, training, development, coaching, leading) to maximize employee satisfaction and efficacy to ensure the strongest team.

● Help track and monitor merchandise levels, sell through, and customer feedback.
● Manage the back of house operations, processes, and deliveries to ensure efficiency in day-to-day activities.

● Finding timely resolution to employee concerns and customer complaints on a daily basis.

● Possesses a strong visual merchandising sense; understanding flow of business to present the best looking, best flowing

Requirements

● 2 years or more in management, or assistant management position or leadership
● 2 years or more of customer service
● 1 year of cannabis experience
● Able to understand LCB laws, rules, and regulations and keep the store complaint at all times
● Understanding and experience with Excel, Google Sheets, and Google Docs.
● Able to communicate effectively and handle stressful situations with class
● Ability to run a store without supervision and make the right choices for the team
● Skilled problem-solver – Uses logic & reason to solve any problems at a given time
● Ability to lift up to 40lbs
● Ability to maneuver around sales floor, back room, office areas which can be tight during peak hours, and work around cleaning chemicals

Benefits

● Paid sick time
● Excellent employee discount
● Great company culture
● Opportunities for advancement within the company and upper management

Our company is an equal opportunity employer, and a diverse, inclusive, minority owned company. We do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, national origin, citizenship, age, disability, sexual orientation or marital status. Our company only hires individuals authorized for employment in the United States.

Location: Pullman, WA

Job Type: Full-time

Pay: $20.00 - $22.42 per hour

Benefits:

• Employee discount

Experience level:

• 2 years

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Relocate:

• Pullman, WA: Relocate before starting work (Required)

Work Location: In person