Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
The Center for Disability Services offers hope, innovation and achievement to the people we support.
For 80 years, we have been one of upstate New York’s largest providers of programs and services for individuals who have disabilities. Many of the innovative programs and vital services that we offer are not available elsewhere.
We are searching for an Assistant Manager to join our agency. Openings are available at multiple locations throughout the Capital Region including Albany, Clifton Park, Troy, Schenectady, Saratoga and many more!
If you are looking for a role that would enhance your leadership skills, this position might be the right one for you. We promote from within whenever possible, so potential career growth is attainable.
Responsibilities:
Qualifications:
Pay range for this position is $18.92 - $23.47 and is commensurate on experience.
At The Center for Disability Services, we don’t just accept difference – we celebrate it, support it, and thrive on it for the benefit of our employees and the people we support. We are proud to be an Equal Opportunity Employer and do not discriminate against any protected class of job applicant or employee in our employment practices.
0 Member Services Manager jobs found in Troy, NY area