Member Services Manager jobs in Wilmington, DE
Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Member Services Manager jobs
- Friends Services Alliance
-
West Chester, PA
FULL_TIME
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Barclay FriendsWest ChesterPAFull Time
Barclay Friends is a Quaker values-based Skilled Nursing, Personal Care, Memory Care, and Post-Acute Rehabilitation center.
Barclay Friends is currently seeking a Culinary Services Manager to join our team!
Position Summary:
The Culinary Services Manager is responsible for the overall operation, coordination, appearance, and maintenance of all dining areas. This position must ensure the dining-operated spaces successfully execute the goals and guidelines set forth by the Director of Culinary Services. The manager ensures all dining-operated spaces meet State and Federal regulations by the survey process. The manager coaches, mentors, and trains staff to follow established model practices and procedures in accordance with Barclay Friends policies. This manager will act as a manager on duty in the absence of the Director of Culinary Services and/or the Executive Chef.
Essential Functions:
- Supervises staff on all shifts, staffing, scheduling, counseling, orientation, and evaluation of staff. Selects, trains, evaluates, and recommends/carries out discipline to staff.
- Routinely inspects all food service area(s), including the main kitchen, to assure practices for compliance with policies, procedures, and applicable federal, state, and local regulations. Reports finding to Director of Culinary Services.
- Schedules work assignments for all staff, assigning specific jobs and spot checks to ensure standards are met.
- Conduct meal rounds tray audits, ensuring residents are receiving foods in the amount, type, consistency, and frequency required to maintain or improve nutritional status.
- Maintains a professional demeanor at all times and creates a work environment that promotes teamwork and communication.
- Advises the Director of Culinary Services regarding dining room status.
- Schedules work assignments for all dining room personnel, assigning specific job and spot-checking to ensure standards are met.
- Able to support the back of the house of the department.
Conforms with the requirements of the compliance program by understanding and adhering to Kendal’s Compliance Program and Policies as they appear in the Code of Conduct and other compliance policies. Annually acknowledges review of the Code of Conduct by signature, and annually attends corporate compliance education.
Competencies:
- Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions;
- Judgment: Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in the decision-making process; Makes timely decisions.
- Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Motivation: Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
- Safety and Security: Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability: Follows instructions, responds to management direction, Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Education and Experience:
- High school graduate required. A Bachelor’s in hospitality management or food service management is preferred, or the equivalent combination of education and experience.
- A minimum of (2) years experience in “front of the house operations” within restaurant, hotel, CCRC, or similar institution with a minimum of six (6) months experience in a supervisory capacity
- Ability to navigate Microsoft Office (Word, Excel, PowerPoint) and other web ordering systems.
- Must be ServSafe Certified.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation. Reasonable accommodation will be determined on a case-by-case basis.
- Must be able to stand and walk 90% of the workday
- Ability to stoop, bend and stretch frequently in small tight areas.
- Must be able to lift, carry and hold up to 80 pounds
- Must be able to push and pull up to 80 pounds
- Must have a command and proficiency of the English language.
- Must be physically able to work with cleaning chemicals.
- May be exposed to industrial cleaning chemicals, offensive odors, and communicable diseases including but not limited to HIV and Hepatitis B virus.
For more information, please contact Taimi Ando at AndoT@bf.kendal.org.
All interested candidates can apply.
- 16 Days Ago
- Healthcare Services Group, Inc.
-
WILMINGTON, DE
OTHER
- Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have...
- 18 Days Ago
- Healthcare Services Group, Inc.
-
MIDDLETOWN, DE
OTHER
- Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have...
- 23 Days Ago
- ATLANTIC COAST ATHLETIC CLUB LP
-
West Chester, PA
FULL_TIME
- DescriptionIt's a great time to join acac West chester!FLSA Classification: NonexemptReports to: Member Services ManagerJob DescriptionSummary/objectiveResponsible for delivering consistent and accura...
- 7 Days Ago
- 10000990 - Internal Communications Manager
-
Wilmington, DE
FULL_TIME
- At AstraZeneca, we believe in the power of science to change lives. As an Associate Director, Internal Communications, you'll play a pivotal role in channeling our scientific capabilities to make a po...
- 20 Days Ago
- 10000138 - Brand Manager
-
Wilmington, DE
FULL_TIME
- Introduction to Role:Join AstraZeneca's unmatched CVRM (Cardiovascular, Renal & Metabolic) portfolio team and contribute to delivering new treatment options for patients. As an Associate Director, you...
- 20 Days Ago
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0 Member Services Manager jobs found in Wilmington, DE area
- Big Fish Grill Wilmington, DE
-
Wilmington, DE
- Job Description The Front of House Manager assists the management team in overseeing restaurant operations and staff, in...
- 4/24/2024 12:00:00 AM
- TD Bank Group
-
Wilmington, DE
- We are working to deliver a legendary mobile experience. If your experience is less than optimal, please visit us on a d...
- 4/24/2024 12:00:00 AM
- Walmart
-
Marcus Hook, PA
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/24/2024 12:00:00 AM
- Anthony J. Jannetti, Inc.
-
Philadelphia, PA
- Job Description Job Description The Membership and Volunteer Services Manager will play a critical role in implementing ...
- 4/23/2024 12:00:00 AM
- Agilent
-
Wilmington, DE
- Job Description We are looking for a motivated and team focused Service Contracts Customer Service Operations Associate ...
- 4/23/2024 12:00:00 AM
- Ryder System
-
Wilmington, DE
- Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-polic...
- 4/22/2024 12:00:00 AM
- Parking Management Company
-
Wilmington, DE
- Job Details Job Location Wilmington DE - Wilmington, DE Position Type Full Time / Part Time Education Level None Travel ...
- 4/22/2024 12:00:00 AM
- Delaware Park
-
Wilmington, DE
- **Job Title:** Outside Operations Attendant (On-Call) Job Information **Category:** Golf Operations **Type of Assignment...
- 4/20/2024 12:00:00 AM
About Wilmington, Delaware
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