Member Services Manager jobs in Winston Salem, NC

We are looking for a Site Manager.

• Full-Time
• On-site role
• 8:00 AM - 5:00 PM
• Monday-Friday

POSITION PROFILE

Accountable for daily operations of medium to large team that may multiple sites. Ensures contract compliance of contracted services including: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services. Responsible for selecting and assessing talent, recruiting, hiring, onboarding, employee retention, staff training & development, succession planning, and conducts performance management that includes employee counseling.

JOB DUTIES AND RESPONSIBILITIES

• Responsible to manage daily operations of a medium-large size site while managing a mediumlarge team of direct reports
• Expert knowledge of Ricoh's products and offerings. Consistently consults and displays insights into strategic and tactical issues by actively seeking input of counterparts in other business units and businesses.
• Responsible for staffing and performance management of assigned site personnel and assigned Field Service Representative staff.
• Creates and maintains a customer-focused environment with regular end-user feedback and customer satisfaction surveys, with active Commitment Action Document.
• Identifies and recommends high performers for succession planning. Responsible for employee retention, performance management and employee counseling.
• Able to support, lead and manage team through all phases of Change Management.
• Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.
• Collaborates with other leaders, team members, and internal or external customers to implement a solution or initiative.

QUALIFICATIONS (Education, Experience, and Certifications)

• High school or GED is required.
• 5 years of work experience in a related field (B2B and/or technical).
• Previous 2 years of managerial work experience strongly preferred.
• Previous 5 years Customer facing work experience required.
• Demonstrated high level knowledge and understanding of technology.
• Off 360 proficient user

Job Type: Full-time

Pay: $22.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Hourly pay is $22. Please feel free to answer and let us know your salary expectations.

Experience:

• Printing: 1 year (Required)

Work Location: In person