Member Services Representative jobs in Austin, TX
Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Member Services Representative jobs
Member Services Representative Weekend
- Planet Fitness - Excel Fitness
-
Georgetown, TX
PART_TIME
-
Grow with us!
We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130 clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10 locations!
But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.
Essential Duties and Responsibilities
- Provide an exceptional customer service experience.
-Responsibilities include:
- Check members into the system.
- Take prospective members on tours then assist them with the new account sign-up process
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Detailed cleaning in all areas of the facility.
Qualifications/Requirements
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- People with positive mental attitudes excel here!
- Customer service background preferred.
- Punctuality and reliability is a must.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter commercial cleaning products during shift.
- Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols.
- Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
- Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
- Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
- Need a day off? Full time employees have paid leave to take a break!
Benefits & Perks
- Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
- Every Team Player receives a FREE Planet Fitness Black Card Membership
- Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
- PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players
What are you waiting for? APPLY TODAY! - 15 Days Ago
Member Services Representative Overnight
- Planet Fitness - Excel Fitness
-
Bastrop, TX
FULL_TIME
- Grow with us! We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130 clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 sta...
- Just Posted
Member Services Representative Overnight
- Planet Fitness - Excel Fitness
-
Georgetown, TX
FULL_TIME
- Grow with us! We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130 clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 sta...
- Just Posted
Member Services Representative Weekend
- Planet Fitness - Excel Fitness
-
Leander, TX
PART_TIME
- Grow with us! We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130 clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 stat...
- Just Posted
Member Services Representative Overnight
- Planet Fitness - Excel Fitness
-
Pflugerville, TX
FULL_TIME
- Grow with us! We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130 clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 sta...
- Just Posted
Member Services Representative Sub
- Planet Fitness - Excel Fitness
-
Austin, TX
PART_TIME
- Looking to pick up extra hours? Join our team! As a Member Service Representative Sub, you will have flexibility in your schedule, as you provide the team added support when needed! We are Excel Fitne...
- 2 Days Ago
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0 Member Services Representative jobs found in Austin, TX area
Member Services Admin
- Beacon Hill Staffing Group, LLC
-
Austin, TX
- A company in north Austin is looking to bring on a Member Services Representative to support their team! This is a fully...
- 4/24/2024 12:00:00 AM
Member Services Representative - Early Afternoon
- Planet Fitness Inc.
-
Round Rock, TX
- Grow with us! We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! ...
- 4/24/2024 12:00:00 AM
Cedar Park Branch Member Service Representative - Full Time
- Randolph-Brooks Federal Credit Union (RBFCU)
-
Austin, TX
- Job Description and Requirements The RBFCU Branch Operations Team is seeking a full time Branch Member Service Represent...
- 4/24/2024 12:00:00 AM
TDI-Customer Service Rep II (Data Collection Representative)
- CAPPS
-
Austin, TX
- Job Description Do you have a passion for public service and enjoy making a difference?Don't miss out on this opportunit...
- 4/24/2024 12:00:00 AM
Customer Service Representative
- Million Air
-
Austin, TX
- * Austin,TX * Austin, TX, USA * Hourly * Full Time *401K, Medical, Dental, Vision, Personal/Sick/Vacation time* Our mott...
- 4/24/2024 12:00:00 AM
Member Services Coordinator
- Curative HR LLC
-
Austin, TX
- SUMMARY Curative wants to change the view on what a health plan can be. Born out of the pandemic, we created a health pl...
- 4/24/2024 12:00:00 AM
Dripping Springs Branch Member Service Representative - Full Time
- Randolph-Brooks Federal Credit Union (RBFCU)
-
Austin, TX
- Job Description and Requirements The RBFCU Branch Operations Team is seeking a full time Branch Member Service Represent...
- 4/22/2024 12:00:00 AM
THECB - Customer Service Rep III, Financial Aid Services
- CAPPS
-
Austin, TX
- Job Description THECB is observing a hybrid telecommuting schedule with employees required to be in the office at least ...
- 4/21/2024 12:00:00 AM
About Austin, Texas
Austin is the capital of the U.S. state of Texas and the seat of Travis County, with portions extending into Hays and Williamson counties. It is the 11th-most populous city in the United States and the 4th-most populous city in Texas. It is also the fastest growing large city in the United States, the second most populous state capital after Phoenix, Arizona, and the southernmost state capital in the contiguous United States. As of the U.S. Census Bureau's July 1, 2017 estimate, Austin had a population of 950,715 up from 790,491 at the 2010 census. The city is the cultural and economic center ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative jobs
$35,339 to $42,887
Austin, Texas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago