Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Description
We are seeking a highly motivated and customer-oriented individual to join our team as a Member Services Representative in Ferndale, WA. The ideal candidate will enjoy helping members and possess excellent communication skills.
Our Member Services Representatives are key members of the North Coast team with responsibilities including:
Requirements
To be successful in this role you’ll have:
This position is full-time, approximately 40 hours per week. The schedule is generally Monday – Friday 8:30 am – 5:30 pm
North Coast Credit Union Employees Enjoy Robust Benefits - Helping you thrive!
Pay Range (depending on level of experience):
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