Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Position Summary
Under the direct supervision of the Membership Director in harmony with Christian values of this Association and in accordance with the policies of the Association, the Membership Services Representative will be directly responsible for providing the highest quality of service to members and the community at large.
Job Requirements
The Membership Services Representative must demonstrate a personal commitment to the mission and core values of the YMCA. This position requires a person who must demonstrate an ability to work effectively with people and be a team member. This position requires good organizational skills, strong human relation skills, general knowledge of business procedures, good communication skills (verbal and written), willingness to adapt to change and knowledge about YMCA operational procedures and programs. This person must have sales experience, a working knowledge of operating computers, must be dressed in uniform, friendly, and exhibit good health habits. The ability to establish and maintain harmonious relationship with staff, volunteers, members and community is essential.
Must be 18 years and over
Essential Functions
Responsible for reading the Membership Communication book at the start of each shift.
Assist with tours
Responsible for studying and learning the brochure and front desk manuals in the first two weeks of training
Responsible for accurately reconciling daily cash drawer
Participate in delivery of services to members to ensure excellence
Create a positive environment where everyone feels welcome, encourage and motivate others to become more involved in the YMCA
Communicate in a friendly and a courteous manner when answering phones, transferring calls, and taking messages
Greet and interact with members in a friendly manner
Assist at member service desk and make sure that no member if left unattended
Responsible for attending YMCA open houses (2year)
Maintain a clean, supplied, and organized member service desks
Oversee that all members and guests are properly checking in at the member service area when using the YMCA facility
Present a professional image to all employees, members, and general public
Follow proper procedures for all business transaction (example: receipt, monies and program registration
Promote family membership and program enrollment
Attend all designated staff meetings
Wear nametag and adhere to dress standards at all times
If unable to work due to sickness, vacation, etc. Responsible for finding shift coverage.
Contact supervisor and keep them posted on who will be working in your place.
ACCOUNTABILITY
PHYSICAL REQUIREMENTS
YMCA COMPETENCIES (LEADER):
Mission and Community Oriented: Accepts and demonstrates YMCA values. Works effectively with people of different backgrounds, abilities, opinions and perceptions. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them.
People Oriented: Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Builds rapport and relates well to others. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
Results Oriented: Strives to meet or exceed goals and deliver a high-value experience for members. Embraces new approaches and discovers ideas to create a better member experience. Makes sound judgments, and transfers learning from one situation to another. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Supports fundraising. Follows budgeting policies and procedures, and reports all financial irregularities immediately.
Personal Development Oriented: Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process.
Disclaimers
Must complete successful criminal background check and drug screen
All of the above duties and responsibilities are essential job functions subject to reasonable accommodation.
The YMCA promotes an equal employment opportunity work place which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see your manager should you have any questions about this policy or these job duties.
This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
Clear All
0 Member Services Representative jobs found in Boca Raton, FL area