Member Services Representative jobs in Chico, CA

Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Member Services Representative
  • GYM MANAGEMENT SERVICES LLC
  • Eureka, CA OTHER
  • Job Details

    Job Location:    Eureka, CA
    Salary Range:    $15.75 - $18.00 Hourly

    Description

    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

    Essential Duties and Responsibilities

    • Greet members, prospective members and guests, providing exceptional customer service.
    • Handle all front desk related activities including:
      • Answer phones in a friendly manner and assist callers with a variety of questions.
      • Check members into the system.
      • New member sign-up.
      • Take prospective members on tours.
    • Facilitate needed updates to member’s accounts.
    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
    • Assist in maintaining the neatness and cleanliness of the club.
    • Predictable and reliable attendance

    Qualifications


    Qualifications/Requirements

    • Customer service background preferred.
    • Basic computer proficiency.
    • A passion for fitness and health.
    • Upbeat and positive attitude!
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    • High School diploma/GED equivalent required.
    • Must be 18 years of age or older.

    Physical Demands

    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Must be able to occasionally lift up to 75 lbs.
    • Will occasionally encounter toxic chemicals during shift.
  • 24 Days Ago

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Temporary Member Services Representative
  • Partnership HealthPlan of California
  • Redding, CA TEMPORARY
  • Overview To respond to member and provider issues and inquiries. Ensures that callers’ questions and/or problems are resolved or are directed to the appropriate person for resolution and provides the ...
  • 1 Month Ago

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Member Services Representative
  • Planet Fitness - Redding
  • Redding, CA FULL_TIME
  • Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective mem...
  • 1 Month Ago

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Member Services Representative
  • Planet Fitness - Redding
  • Chico, CA FULL_TIME
  • Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective mem...
  • 1 Month Ago

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Member Services Representative
  • Partnership HealthPlan of California
  • Redding, CA FULL_TIME
  • Overview To respond to member and provider issues and inquiries. Ensures that callers’ questions and/or problems are resolved or are directed to the appropriate person for resolution and provides the ...
  • 1 Month Ago

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Member Services Representative - Part Time - Red Bluff
  • PF Red Bluff Fitness, LLC
  • Red Bluff, CA PART_TIME
  • Red Bluff 1025 South Main Street, Red Bluff, CA 96080, United States of America It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and ...
  • 3 Days Ago

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0 Member Services Representative jobs found in Chico, CA area

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Customer Service Advisor
  • Schnitzer Steel
  • Chico, CA
  • ** Customer Service Advisor** **Job Category****:** Retail **Requisition Number****:** TEMPL12141 Showing 1 location **J...
  • 3/29/2024 12:00:00 AM

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Recycling Attendant
  • Butte County, CA
  • Oroville, CA
  • Salary : $39,894.40 - $53,456.00 Annually Location : Oroville/Chico Area, CA Job Type: Regular Help Job Number: 24119591...
  • 3/29/2024 12:00:00 AM

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Onsite Customer Service Representative- Sacramento
  • Nesco Resource, LLC
  • Oroville, CA
  • Must be local to Sacramento We are currently seeking Enrollment Service Representative. Start: ASAP Monday - Friday, 8am...
  • 3/28/2024 12:00:00 AM

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FT Enrollment Services Rep - Work From Home>
  • Molina Healthcare Services
  • Red Bluff, CA
  • [Call Center / Customer Service / Remote] - Anywhere in the U.S. / Up to $26.42 per hour / Competitive benefits - As an ...
  • 3/28/2024 12:00:00 AM

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CA - X-Ray Tech/Radiology Tech - Chico
  • Enloe Medical Center
  • Chico, CA
  • Summary: The primary role of a radiology technologist is using medical imaging equipment to produce images of tissues, o...
  • 3/28/2024 12:00:00 AM

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Universal Member Service Representative
  • Self Help
  • Chico, CA
  • ** Universal Member Service Representative** **Job Category****:** Branch **Requisition Number****:** UNIVE01755 Showing...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative ( REMOTE WORK )
  • Morphius Corp
  • Bangor, CA
  • MUST RESIDE IN CALIFORNIA!! We are a rapidly growing company that has more clients than we can see. We understand that i...
  • 3/27/2024 12:00:00 AM

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Member Services Associate - Work From Home>
  • Maven Clinic
  • Red Bluff, CA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Health & dental / PTO / 401K matching - As a Me...
  • 3/26/2024 12:00:00 AM

Chico is the most populous city in Butte County, California, United States. As of the 2010 United States Census, the population was 86,187, reflecting an increase of 26,233 from the 59,954 counted in the 2000 Census. The city is the cultural, economic, and educational center of the northern Sacramento Valley and home to both California State University, Chico and Bidwell Park, the country's 26th largest municipal park and the 13th largest municipally-owned park. Bidwell Park makes up over 17% of the city. Other cities in close proximity to the Chico Metropolitan Area (population 212,000) incl...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative jobs
$36,449 to $44,242
Chico, California area prices
were up 2.5% from a year ago