Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Heritage Acceptance is looking to add to our Client Services / Collections Team. In this role, you will assist customers with their automobile loans. This includes discussing arrangements on delinquent accounts, collecting payments, communicating with customers via phone/text/email, skiptracing/investigating, and working collaboratively within a team in a fast-paced environment.
Requirements:
**Bilingual abilities are a plus!**
A few reasons to join our team:
Heritage Acceptance has certain values we believe to be a vital part of the culture in our organization. We expect people to aspire to grow personally as well as be an integral part of the continued growth of our organization.
We are looking for individuals who operate with extremely high integrity while constantly searching for ways to accomplish whatever the task at hand.
Individuals need to be committed to their own success as well as the team’s success, and they need to take ownership of their responsibilities and the results they generate.
As we strive for continuous improvement, we need to do so with compassionate and caring attitudes. We strive to share our personal and company success with others in our community to have a positive impact on their lives.
Job Type: Full-time
Pay: $31,200.00 - $62,240.00 per year
Benefits:
Compensation package:
Schedule:
Work Location: In person
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