Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Description
Are you a career-focused customer service professional who leads and listens with empathy? We are hiring a full-time Member Services Representative for an onsite position at our company headquarters.
Compensation: $20.00 per hour plus benefits (health, dental & vision insurance, 15 days PTO, 401(k) program with an employer match, and more)
Work Schedule: Monday-Friday 9:00 AM - 5:00 PM
Location: 1250 South Pine Island Road, Plantation, FL 33324
This opportunity is a great stepping stone for individuals looking to expand their customer service excellence by breaking into the corporate world. Our Member Services Representative team is responsible for the following:
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