Member Services Representative jobs in Greensboro, NC
Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Member Services Representative jobs
Member Services Representative Overnight
- Planet Fitness - Excel Fitness
-
Burlington, NC
FULL_TIME
-
Grow with us!
We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130 clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10 locations!
But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.
Essential Duties and Responsibilities
- Provide an exceptional customer service experience.
-Responsibilities include:
- Check members into the system.
- Take prospective members on tours then assist them with the new account sign-up process
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Detailed cleaning in all areas of the facility.
- Close shift for that business day.
- Create a bank deposit for next day.
Qualifications/Requirements
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- People with positive mental attitudes excel here!
- Customer service background preferred.
- Punctuality and reliability is a must.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Ability to work 3rd shift (overnights).
- Will occasionally encounter commercial cleaning products during shift.
- Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols.
- Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
- Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
- Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
- Need a day off? Full time employees have paid leave to take a break!
Benefits & Perks
- Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
- Every Team Player receives a FREE Planet Fitness Black Card Membership
- Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
- PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players
What are you waiting for? APPLY TODAY! - 28 Days Ago
Member Services Representative
- Planet Fitness - Excel Fitness
-
Burlington, NC
FULL_TIME
- Grow with us! We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80 clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 state...
- 29 Days Ago
Member Services Representative SEASONAL
- Planet Fitness - Excel Fitness
-
Graham, NC
PART_TIME
- Grow with us! We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80 clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 state...
- 29 Days Ago
Financial Services Representative - State Farm Agent Team Member
- John Wagner - State Farm Agent
-
Greensboro, NC
FULL_TIME
- Position Overview If you enjoy talking to people, are driven to achieve, have a passion for being the best in a fast paced work environment and some day aspire to run your own business but don’t feel ...
- 1 Month Ago
Customer Services Representative
- circlek
-
Climax, NC
OTHER
- Store 2723320: 990 Prince Ave, Athens, Georgia 30606 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative. ...
- 17 Days Ago
Client Services Representative Job
- FlightSafety International
-
Greensboro, NC
OTHER
- About FlightSafety InternationalFlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, g...
- 11 Days Ago
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0 Member Services Representative jobs found in Greensboro, NC area
Member Services Representative
- Planet Fitness Inc.
-
Danville, VA
- Grow with us! We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! ...
- 4/26/2024 12:00:00 AM
Customer Service Representative
- Prime Time Event Marketing
-
Greensboro, NC
- Job Description Job Description Join Our Winning Team Are you a business-minded individual with a passion for sales and ...
- 4/25/2024 12:00:00 AM
Member Service Representative - Bilingual Preferred
- Truliant Federal Credit Union
-
Greensboro, NC
- **Job Details** **Member Service Representative - Bilingual Preferred - (1810)** This details all the information about ...
- 4/24/2024 12:00:00 AM
Lead Patient Service Representative
- Triad Adult and Pediatric Medicine, Inc
-
Greensboro, NC
- Job Description Job Description Position Summary: The primary purpose of this position is to greet, direct patients and ...
- 4/24/2024 12:00:00 AM
Member Service Representative
- Truliant Federal Credit Union
-
Burlington, NC
- **Job Details** **Member Service Representative - (1818)** This details all the information about the job posting. Share...
- 4/23/2024 12:00:00 AM
Member Service Representative
- Truliant Federal Credit Union
-
Asheboro, NC
- **Job Details** **Member Service Representative - (1799)** This details all the information about the job posting. Share...
- 4/23/2024 12:00:00 AM
Member Service Representative - (Part-time)
- Truliant Federal Credit Union
-
Elon, NC
- **Job Details** **Member Service Representative - (Part-time) - (1727)** This details all the information about the job ...
- 4/23/2024 12:00:00 AM
Branch Manager I - Mebane
- Truliant Federal Credit Union
-
Mebane, NC
- Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financi...
- 4/22/2024 12:00:00 AM
About Greensboro, North Carolina
Greensboro (/ˈɡriːnzbʌroʊ/ (listen); formerly Greensborough) is a city in the U.S. state of North Carolina. It is the 3rd-most populous city in North Carolina, the 68th-most populous city in the United States, and the county seat and largest city in Guilford County and the surrounding Piedmont Triad metropolitan region. As of the 2010 census, the city population was 269,666, and in 2015 the estimated population was 285,342. Three major interstate highways (Interstate 40, Interstate 85, and Interstate 73) in the Piedmont region of central North Carolina were built to intersect at this city.
In ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative jobs
$33,555 to $40,721
Greensboro, North Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago