Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Do you provide extraordinary customer service via phone, in-person, and email? Are you eager to assist customers? Are you organized, accurate, and detail oriented? Would you enjoy being part of a nonprofit organization dedicated to girls and young women? If yes, the Girl Scout Council of Southern Appalachians is looking for you. We are seeking a full-time Member Services Representative for our headquarters in Knoxville, Tennessee. Hours are 8:30 AM - 5:15 PM Monday-Friday plus one Saturday most months. Paid holidays. Attractive benefits and paid time off.
Under guidance of the Member Services Manager, the Member Services Representative is the first point of customer contact for inquiries via phone, email or in person, including retail shops. Responsible for providing the highest level of customer service to all current and prospective members, both external and internal, by utilizing all systems, policies, and procedures established by the Council.
To apply for this position, please email your resume and cover letter to careers@girlscoutcsa.org or mail to Human Resources, Girl Scout Council of the Southern Appalachians, 1567 Downtown West Blvd., Knoxville, TN 37919. Please note the job title and preferred location in your email subject line or in your cover letter. Full job description available: www.girlscoutcsa.org/en/discover/our-council/careers.html
SUGGESTED MINIMUM JOB REQUIREMENTS
High School Diploma, GED, or equivalent knowledge.
EEO/Drug Free Workplace/E-Verify
Clear All
0 Member Services Representative jobs found in Knoxville, TN area