Member Services Representative jobs in Los Angeles, CA

Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Member Services Representative
  • Planet Fitness - SoCal
  • Inglewood, CA FULL_TIME
  • Job Summary

    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

    Essential Duties and Responsibilities 

    • Greet members, prospective members and guests, providing exceptional customer service.
    • Handle all front desk related activities including:
      • Answer phones in a friendly manner and assist callers with a variety of questions.
      • Check members into the system.
      • New member sign-up.
      • Take prospective members on tours.
    • Facilitate needed updates to member’s accounts.
    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
    • Assist in maintaining the neatness and cleanliness of the club.

    Qualifications/Requirements 

    • Customer service background preferred.
    • Basic computer proficiency.
    • A passion for fitness and health.
    • Upbeat and positive attitude!
    • Punctuality and reliability is a must.
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    • High School diploma/GED equivalent required.
    • Must be 18 years of age or older.

    Physical Demands 

    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Must be able to occassionally lift up to 50 lbs.
    • Will occasionally encounter toxic chemicals during shift.



    JOIN THE CLUB.

    Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

     

    Our member mission says it best:  our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

     

    TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.


    Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Just Posted

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Member Services Representative
  • Planet Fitness - SoCal
  • South Gate, CA FULL_TIME
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
  • 1 Day Ago

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Member - Customer Services Representative
  • RMG
  • Northridge, CA FULL_TIME
  • As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, ...
  • 17 Days Ago

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Member Services Representative
  • Supreme Fitness Group
  • Chatsworth, CA PART_TIME
  • *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"* Job Summa...
  • 27 Days Ago

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Member Services Representative
  • Supreme Fitness Group
  • Northridge, CA PART_TIME
  • *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"* Job Summa...
  • 27 Days Ago

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Member Services Representative
  • Supreme Fitness Group
  • Granada, CA PART_TIME
  • *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"* Job Summa...
  • 27 Days Ago

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0 Member Services Representative jobs found in Los Angeles, CA area

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Member Services Representative
  • Big Canyon Country Club
  • Newport Beach, CA
  • Big Canyon Country Club is a private country club that fosters a culture focused on the growth and development of its te...
  • 3/28/2024 12:00:00 AM

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Personal Banker (Member Service Representative III)
  • SchoolsFirst Federal Credit Union
  • Pomona, CA
  • We're always looking for diverse, talented, service-oriented people to join our exceptional team. Personal Banker (Membe...
  • 3/28/2024 12:00:00 AM

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Member Service Representative
  • First Financial Credit Union
  • Los Angeles, CA
  • **Member Service Representative Position at First Financial Credit Union** If you are energetic, love to work with membe...
  • 3/27/2024 12:00:00 AM

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Member Service Representative
  • Medix Staffing Solutions, Inc.
  • Arcadia, CA
  • **Member Service Representative** location Arcadia, California, United States type contract Compensation Compensation : ...
  • 3/27/2024 12:00:00 AM

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Member Services Representative
  • Crunch Fitness
  • Bell, CA
  • Reports to: Manager Requirements: Fluent in English Proficient reading and writing skills Computer Skills Special Skills...
  • 3/27/2024 12:00:00 AM

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Member Services Representative - Part Time - Covina
  • Taymax Group
  • Covina, CA
  • Covina 1480 N Azusa Ave, Covina, CA 91722, United States of America Pay : $16.90 - $17.40 It's fun to work in a company ...
  • 3/26/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness
  • Granada Hills, CA
  • *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon ...
  • 3/25/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness
  • North Hills, CA
  • *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon ...
  • 3/25/2024 12:00:00 AM

Los Angeles (/lɔːs ˈændʒələs/ (listen);[a] Spanish: Los Ángeles), officially the City of Los Angeles and often known by its initials L.A., is the most populous city in California, the second most populous city in the United States, after New York City, and the third most populous city in North America. With an estimated population of four million, Los Angeles is the cultural, financial, and commercial center of Southern California. The city is known for its Mediterranean climate, ethnic diversity, Hollywood and the entertainment industry, and its sprawling metropolis. Los Angeles is the larges...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative jobs
$40,095 to $48,667
Los Angeles, California area prices
were up 3.2% from a year ago