Member Services Representative jobs in Lowell, MA

Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

Recently Added Member Services Representative jobs

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Member Services Representative
  • Planet Fitness - The Core Group
  • Burlington, MA PART_TIME
  • Job Summary
    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

    Essential Duties and Responsibilities 
    • Greet members, prospective members and guests, providing exceptional customer service.
    • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system. 
    • New member sign-up. 
    • Take prospective members on tours.
    • Facilitate needed updates to member’s accounts.
    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
    • Assist in maintaining the neatness and cleanliness of the club.
    Qualifications/Requirements 
    • Customer service background preferred.
    • Basic computer proficiency.
    • A passion for fitness and health.
    • Upbeat and positive attitude!
    • Punctuality and reliability is a must.
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    • High School diploma/GED equivalent required.
    • Must be 18 years of age or older.
    Physical Demands 
    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Must be able to occasionally lift up to 50 lbs.
    • Will occasionally encounter toxic chemicals during shift.
    Benefit Basics
    All staff will also receive a free Black Card membership after 90 days of employment
    As a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac. 
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Member Services Representative
  • Planet Fitness - The Core Group
  • Wilmington, MA PART_TIME
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
  • 1 Day Ago
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Member Services Representative
  • Planet Fitness - The Core Group
  • Dracut, MA FULL_TIME
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
  • 1 Day Ago
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OPENER Member Services Representative
  • Planet Fitness - The Core Group
  • Dracut, MA FULL_TIME
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
  • 10 Days Ago
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WEEKEND Member Services Representative
  • Planet Fitness - The Core Group
  • Wilmington, MA PART_TIME
  • Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective mem...
  • 12 Days Ago
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Member Services Representative
  • Planet Fitness - The Core Group
  • Tewksbury, MA FULL_TIME
  • Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective mem...
  • 29 Days Ago
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0 Member Services Representative jobs found in Lowell, MA area

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Member Service Representative
  • Commonwealth Care Alliance
  • Boston, MA
  • **Why This Role is Important to Us:** The Member Services Department provides a single point of contact for questions, p...
  • 4/25/2024 12:00:00 AM
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Member Service Representative III
  • Mass Bay Credit Union
  • Quincy, MA
  • Choosing Mass Bay Credit Union means choosing to be part of a community that cares about each other and about you. Prima...
  • 4/25/2024 12:00:00 AM
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Member Service Representative (remote)
  • Commonwealth Care Alliance
  • Boston, MA
  • **Why This Role is Important to Us:** The Member Services Department provides a single point of contact for questions, p...
  • 4/25/2024 12:00:00 AM
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Member Services Representative- Opening Shift
  • Crunch Fitness
  • Roslindale, MA
  • Crunch Fitness is looking for a Sales Representative Club Opener to join our growing team. Come change lives through fit...
  • 4/24/2024 12:00:00 AM
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Member Services Representative
  • Anytime Fitness - 027669
  • Medway, MA
  • Job Description Job Description Benefits/Perks Complimentary membership to over 5,000 Anytime Fitness clubs worldwide. S...
  • 4/23/2024 12:00:00 AM
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Member Services Representative- Opening Shift
  • Crunch
  • Roslindale, MA
  • Crunch Fitness is looking for a Sales Representative Club Opener to join our growing team. Come change lives through fit...
  • 4/23/2024 12:00:00 AM
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Member Services Representative
  • Planet Fitness Inc.
  • Cambridge, MA
  • * In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon...
  • 4/22/2024 12:00:00 AM
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Member Services Representative Part Time
  • Planet Fitness Inc.
  • Leominster, MA
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
  • 4/22/2024 12:00:00 AM
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About Lowell, Massachusetts

Lowell is a city in the U.S. Commonwealth of Massachusetts. Located in Middlesex County, Lowell (along with Cambridge) was a county seat until Massachusetts disbanded county government in 1999. With an estimated population of 109,945 in 2014, it is the fourth-largest city in Massachusetts, and the second-largest in the Boston metropolitan statistical area. The city is also part of a smaller Massachusetts statistical area called Greater Lowell, as well as New England's Merrimack Valley region. Incorporated in 1826 to serve as a mill town, Lowell was named after Francis Cabot Lowell, a local fi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative jobs
$38,945 to $47,262
Lowell, Massachusetts area prices
were up 1.6% from a year ago
View detail