Member Services Representative jobs in Monterey, CA

Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

P
Member Services Representative
  • Planet Fitness
  • Salinas, CA FULL_TIME
  • The Member Services Representative (Mon-Fri - 6:00AM - 2:00PM) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

    Essential Duties and Responsibilities 
    • Greet members, prospective members and guests, providing exceptional customer service.
    • Handle all front desk related activities including but not limited to:
      • Answer phones in a friendly manner and assist callers with a variety of questions
      • Check members into the system.
      • New member sign-up. 
      • Take prospective members on tours.
      • Facilitate needed updates to member’s accounts.
      • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
      • Assist in maintaining the neatness and cleanliness of the club. You will be in charge of cleaning your own section throughout your shift. 
    Qualifications/Requirements 
    • Customer service background preferred.
    • Bilingual speaker preferred (english spanish)
    • Basic computer proficiency.
    • A passion for fitness and health.
    • Upbeat and positive attitude!
    • Punctuality and reliability is a must.
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    • High School diploma/GED equivalent required.
    • Must be 18 years of age or older.
    Physical Demands 
    • Continual standing and walking during shift
    • Continual talking in person or on the phone during shift
    Schedule and Pay Rate
    • 6:00AM - 2:00PM
    • Monday - Friday
    • Starts at $16/hr
  • 9 Days Ago

P
Member Services Representative Mon-Sun (open availability)
  • Planet Fitness
  • Salinas, CA FULL_TIME
  • The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and gu...
  • Just Posted

P
Member Services Representative M-F 6am-2pm (full time)
  • Planet Fitness
  • Salinas, CA FULL_TIME
  • The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and gu...
  • 19 Days Ago

E
GUEST SERVICES REPRESENTATIVE
  • Esalen Institute
  • Big Sur, CA FULL_TIME
  • At Esalen, we believe in the power of our potential -- both in our staff and in our global community of students and faculty who turn to us for transformative learning experiences. More than 50 years ...
  • 23 Days Ago

C
Member Services Operations Manager
  • Central California Alliance for Health (Remote)
  • Hollister, CA FULL_TIME
  • We have an opportunity to join the Alliance as the Member Services Operations Manager in the Member Services Department. WHAT YOU'LL BE RESPONSIBLE FOR Reporting to the Member Services Director, this ...
  • 1 Month Ago

M
Guest Support Services Representative- Seasonal
  • Monterey Bay Aquarium
  • Monterey, CA FULL_TIME
  • At the Monterey Bay Aquarium, we are passionate about creating an inclusive workplace that celebrates and values diversity. We firmly believe that having a team of diverse backgrounds and voices, work...
  • 17 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Member Services Representative jobs found in Monterey, CA area

G
Client Service Representative
  • Gentiva Personal Care
  • Monterey, CA
  • Our Company: Victorian Personal Home Care is a member of the Gentiva family - an industry leader in hospice, palliative,...
  • 3/28/2024 12:00:00 AM

E
Athletic Trainer/DME Field Service Rep (Mountain View/Santa Cruz, CA)
  • Enovis
  • Watsonville, CA
  • Job Description: Are you passionate about patient care and helping people live active lives? Are you curious about what ...
  • 3/27/2024 12:00:00 AM

E
Athletic Trainer/DME Field Service Rep (Mountain View/Santa Cruz, CA)
  • Enovis
  • Santa Cruz, CA
  • Job Description: Are you passionate about patient care and helping people live active lives? Are you curious about what ...
  • 3/27/2024 12:00:00 AM

B
Client Service Coordinator
  • BluePearl
  • Monterey, CA
  • **BluePearl Specialty + Emergency Pet Hospital is hiring an extraordinary Client Service Coordinator.** + Are you an exc...
  • 3/24/2024 12:00:00 AM

G
Customer Service Representative - Work From Home>
  • Garner Health
  • Aptos, CA
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/24/2024 12:00:00 AM

G
Customer Service Representative - Work From Home>
  • Garner Health
  • Santa Cruz, CA
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/24/2024 12:00:00 AM

F
Retail Customer Service Associate>
  • FedEx
  • Santa Cruz, CA
  • FedEx - 712 Front St [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow in...
  • 3/24/2024 12:00:00 AM

S
Store Customer Service Specialist - Fulltime $20.50phr (Seaside)
  • Sherwin-Williams
  • Seaside, CA
  • This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholes...
  • 3/13/2024 12:00:00 AM

Founded on June 3, 1770, Monterey (Spanish: Monterrey) was the capital of Alta California under both Spain and Mexico until 1850. Monterey hosted California's first theater, public building, public library, publicly funded school, printing press, and newspaper. Monterey was the only port of entry for taxable goods in California. In 1846, the U.S. flag was raised over the Customs House, and California became part of the United States after the Mexican–American War. The city is located in Monterey County in the U.S. state of California, on the southern edge of Monterey Bay on California's Cent...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative jobs
$39,653 to $48,131
Monterey, California area prices
were up 2.5% from a year ago