Member Services Representative jobs in New Bedford, MA

Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

Recently Added Member Services Representative jobs

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Member Services Representative
  • Planet Fitness - The Core Group
  • Middletown, RI PART_TIME
  • Job Summary
    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

    Essential Duties and Responsibilities 
    • Greet members, prospective members and guests, providing exceptional customer service.
    • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system. 
    • New member sign-up. 
    • Take prospective members on tours.
    • Facilitate needed updates to member’s accounts.
    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
    • Assist in maintaining the neatness and cleanliness of the club.
    Qualifications/Requirements 
    • Customer service background preferred.
    • Basic computer proficiency.
    • A passion for fitness and health.
    • Upbeat and positive attitude!
    • Punctuality and reliability is a must.
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    • High School diploma/GED equivalent required.
    • Must be 18 years of age or older.
    Physical Demands 
    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Must be able to occasionally lift up to 50 lbs.
    • Will occasionally encounter toxic chemicals during shift.
    Benefit Basics
    All staff will also receive a free Black Card membership after 90 days of employment
    As a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac. 
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Member Services Representative
  • Planet Fitness - The Core Group
  • South Dartmouth, MA PART_TIME
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
  • Just Posted
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Member Services Representative
  • Planet Fitness - The Core Group
  • Fairhaven, MA PART_TIME
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
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Member Services Representative
  • Planet Fitness - The Core Group
  • Falmouth, MA PART_TIME
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
  • Just Posted
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Member Services Representative
  • Planet Fitness - The Core Group
  • Wareham, MA PART_TIME
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
  • 1 Day Ago
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Member Services Representative
  • Planet Fitness, Inc.
  • Somerset, MA FULL_TIME
  • Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the ...
  • 1 Day Ago
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0 Member Services Representative jobs found in New Bedford, MA area

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Dental Patient Service Rep
  • HEALTHFIRST FAMILY CARE CENTER, INC
  • Fall River, MA
  • Job Description Job Description Exciting opportunity to join a fast-paced medical team within a growing federally qualif...
  • 4/24/2024 12:00:00 AM
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Medical Patient Service Rep
  • HEALTHFIRST FAMILY CARE CENTER, INC
  • Fall River, MA
  • Job Description Job Description Exciting opportunity to join a fast-paced medical team within a growing federally qualif...
  • 4/24/2024 12:00:00 AM
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Selling - Customer Service Rep
  • Allen Brothers, Inc.
  • New Bedford, MA
  • **Selling - Customer Service Rep** New Bedford, MA, USA Req #1549 Thursday, February 24, 2022 At Chefs Warehouse we are ...
  • 4/23/2024 12:00:00 AM
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Steward Traveler Nurse - Dialysis
  • IASIS Healthcare
  • Fall River, MA
  • Steward Traveler Nurse - DialysisClick Here to Apply OnlineJob DescriptionLocation: Saint Anne's HospitalPosted Date: 1/...
  • 4/23/2024 12:00:00 AM
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Member Service Representative I - Navigant Credit Union
  • Navigant Credit Union
  • Providence, RI
  • Job Description Job Description Skills for Rhode Islands Future is recruiting candidates forNavigant Credit Union. Pleas...
  • 4/22/2024 12:00:00 AM
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Field Service Client Administrator- MA
  • Aventiv Technologies, LLC
  • Dartmouth, MA
  • Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be! https://vimeo.com/391...
  • 4/22/2024 12:00:00 AM
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Member Services Representative
  • Planet Fitness Inc.
  • Johnston, RI
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
  • 4/21/2024 12:00:00 AM
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Member Services Representative
  • Planet Fitness Inc.
  • East Providence, RI
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
  • 4/21/2024 12:00:00 AM
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About New Bedford, Massachusetts

New Bedford is a city in Bristol County, Massachusetts, United States. As of the 2010 census, the city had a total population of 95,072, making it the sixth-largest city in Massachusetts. New Bedford is nicknamed "The Whaling City" because during the 19th century, the city was one of the most important whaling ports in the world, along with Nantucket, Massachusetts and New London, Connecticut. The city, along with Fall River and Taunton, make up the three largest cities in the South Coast region of Massachusetts and is known for its fishing fleet and accompanying seafood producing industries ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative jobs
$37,803 to $45,876
New Bedford, Massachusetts area prices
were up 1.6% from a year ago
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