Member Services Representative jobs in Newark, NJ

Job Summary:

Assists the Branch Operations Manager in all phases of the Branch operations, while displaying a personal example of excellence in all aspects of the position.

Essential Duties and Responsibilities:

• Provide, maintain, and enforce a professional, business-like, and customer focused atmosphere within the Branch.
• Provide a complete range of customer service, including, but not limited to: opening, closing and maintaining accounts, resolving customer inquiries, explaining/promoting available products and services, and gathering customer information to update.
• Process member transactions accurately and efficiently
• Handle member complaints and take action to resolve them
• Open and close the Branch as needed
• Monitor the ATM balance and follow procedures including ordering ATM cash through Fedline Web and assist Brinks to replenish ATM
• Assist with monitoring and mentoring support staff to ensure compliance with the credit union’s policies and procedures
• Participate in business development and sales activities to ensure that all branch sales goals are met or exceeded
• Assist in collecting documents and reports in preparation of audit reviews
• Process loan applications according to CU policies and procedures which includes the following: Ensuring submission of completed loan applications; pulling credit; determining the appropriate rate; completing debt to income ratio worksheets; gathering all necessary information and paperwork; disburse loan funds after all required documentation and proper approval has been received.
• Approve loans within specific limits and refer loan applications outside those limits to management for approval.
• Complete loan review worksheet for all loans processed by the Branch Operations Manager.
• Complete filing of all office paperwork and daily work in a timely manner
• Comply with all applicable laws, regulations, policies, and procedures associated with the performance of your job function, including completion of all required training and identification of suspicious activity.
• Recommend changes to policies and procedures to improve the efficiency of the branch and increase quality of member service
• Contact third party vendors such as Fiserv, Cuna Mutual/Trustage, etc. to resolve issues pertaining to credit union business as directed
• Keep Branch Operations Manager informed of all operational issues including but not limited to: computer/system related issues, member services issues, and vendor correspondence.

Minimum Qualifications and Competencies:

• Verbal Communication: Expresses ideas effectively in individual and group situations adjusting style and methods to meet the specific needs of the audience; attentively listens to others to gather data and paraphrase meaning to verify understanding.
• Written Communication: Uses correct English grammar, punctuation, and spelling; communicates information (for example facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material that is appropriate for the intended audience.
• Customer Service: Provides internal and external customers with the products and services that match their needs in a timely, efficient manner; follows up on customer complaints, questions, and requests.
• Product Knowledge: Demonstrates a working knowledge of the features and benefits of the products and services offered, and understands how those features benefit customers.
• Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Leadership: Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
• Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Technology: Demonstrates the ability to use contemporary forms of technology; embraces and adapts to changes in technology.

Education and Work Experience:

• A combination of education and experience equivalent to a Bachelor's degree in related field; and knowledge typically gained through a minimum of three years of relevant banking and supervisory experience.
• Bilingual skills, particularly Spanish, are highly desirable

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

People with a criminal record are encouraged to apply

Work Location: In person